Documentation Specialist – Network Engineering Support Transition

Overview: Role Overview: The Documentation Specialist will be responsible for capturing, creating, standardising, and maintaining technical and operational documentation to support Vodafone’s M&S Programme transition to a hybrid offshore model. This role underpins the 12-week knowledge transfer plan and ongoing operational excellence, ensuring that all network engineering processes, designs, and governance artefacts are comprehensively documented, version-controlled, and audit-ready. By delivering accurate, accessible, and compliant documentation, the role ensures zero disruption, full knowledge retention, and seamless collaboration between Vodafone stakeholders, onsite managers, and the offshore team. Responsibilities: Core Accountabilities Knowledge Transfer & Transition   •  Capture knowledge from current onsite contractors, SMEs, and stakeholders during the transition.   •  Produce HLDs, LLDs, runbooks, troubleshooting guides, escalation workflows, and RCA documentation.   •  Maintain a structured documentation repository to ensure continuity and prevent knowledge silos . Design & Implementation Documentation   •  Develop and update design artefacts for LAN, WAN, Data Centre, Security, and SD-WAN domains.   •  Prepare and validate implementation plans, test plans, change checklists, and validation reports.   •  Ensure peer review and quality assurance for all technical documents . Operational & Governance Documentation   •  Create and maintain operational documentation covering 24x7 shift handovers, incident response, SLA tracking, and service request fulfilment.   •  Support governance by producing monthly service review packs, KPI dashboards, quarterly steering reports, and annual improvement reviews .   •  Ensure adherence to ITIL, ISO 27001, GDPR, and Vodafone Zero Trust frameworks. Continuous Improvement   •  Standardise templates and enforce documentation quality across global teams.   •  Update documents to reflect process enhancements, automation deployments, and optimisation initiatives.   •  Contribute to Vodafone’s Continuous Improvement Roadmap by embedding lessons learned into living documentation . Core Competencies   •  Communication & Collaboration – Ability to work closely with technical teams, managers, and offshore engineers, translating complex concepts into clear documentation.   •  Attention to Detail – Ensures accuracy, version control, and compliance with Vodafone standards.   •  Problem Solving – Identifies gaps in documentation and proactively resolves them.   •  Process Discipline – Strong adherence to ITIL, ISO, and Vodafone governance frameworks.   •  Adaptability – Capable of working in a hybrid delivery model across multiple time zones. Requirements: Functional Expertise & Skills   •  Strong technical writing skills with proven experience in network engineering documentation.   •  Expertise in documenting HLDs, LLDs, change processes, and ITIL-aligned operational procedures.   •  Familiarity with network technologies: Cisco ACI, Nexus, Viptela SD-WAN, BGP, OSPF, MPLS .   •  Security documentation experience (firewalls – Palo Alto, Fortinet, Check Point; Zero Trust frameworks).   •  Cloud integration documentation (Azure VNets, AWS VPC, VPN Gateways, ExpressRoute).   •  Proficiency in MS Office Suite, Visio, Confluence, SharePoint, Lucidchart.   •  Experience in documenting automation and IaC (Python, Ansible, Terraform) a plus . Expected Outcomes   •  Zero Service Disruption – Documentation fully supports seamless knowledge transfer and transition .   •  95% Stakeholder Satisfaction – Positive feedback on accessibility, clarity, and usability of documentation.   •  Compliance Assurance – All documentation meets Vodafone’s governance, ISO, and GDPR standards.   •  Operational Efficiency – Improved handovers, faster onboarding of offshore engineers, and reduced error rates.   •  Sustained Knowledge Retention – Living documentation repository maintained for long-term operational resilience. Performance Measures   •  Accuracy and completeness of transition documentation.   •  Timely delivery of all HLDs/LLDs, operational runbooks, and governance reports.   •  SLA compliance for documentation requests.   •  Quality audit results (internal and external).   •  Contribution to Vodafone’s Continuous Improvement objectives.