
Documentation Specialist – Network Engineering Support Transition
2 days ago
Overview: Role Overview: The Documentation Specialist will be responsible for capturing, creating, standardising, and maintaining technical and operational documentation to support Vodafone’s M&S Programme transition to a hybrid offshore model. This role underpins the 12-week knowledge transfer plan and ongoing operational excellence, ensuring that all network engineering processes, designs, and governance artefacts are comprehensively documented, version-controlled, and audit-ready. By delivering accurate, accessible, and compliant documentation, the role ensures zero disruption, full knowledge retention, and seamless collaboration between Vodafone stakeholders, onsite managers, and the offshore team. Responsibilities: Core Accountabilities Knowledge Transfer & Transition • Capture knowledge from current onsite contractors, SMEs, and stakeholders during the transition. • Produce HLDs, LLDs, runbooks, troubleshooting guides, escalation workflows, and RCA documentation. • Maintain a structured documentation repository to ensure continuity and prevent knowledge silos . Design & Implementation Documentation • Develop and update design artefacts for LAN, WAN, Data Centre, Security, and SD-WAN domains. • Prepare and validate implementation plans, test plans, change checklists, and validation reports. • Ensure peer review and quality assurance for all technical documents . Operational & Governance Documentation • Create and maintain operational documentation covering 24x7 shift handovers, incident response, SLA tracking, and service request fulfilment. • Support governance by producing monthly service review packs, KPI dashboards, quarterly steering reports, and annual improvement reviews . • Ensure adherence to ITIL, ISO 27001, GDPR, and Vodafone Zero Trust frameworks. Continuous Improvement • Standardise templates and enforce documentation quality across global teams. • Update documents to reflect process enhancements, automation deployments, and optimisation initiatives. • Contribute to Vodafone’s Continuous Improvement Roadmap by embedding lessons learned into living documentation . Core Competencies • Communication & Collaboration – Ability to work closely with technical teams, managers, and offshore engineers, translating complex concepts into clear documentation. • Attention to Detail – Ensures accuracy, version control, and compliance with Vodafone standards. • Problem Solving – Identifies gaps in documentation and proactively resolves them. • Process Discipline – Strong adherence to ITIL, ISO, and Vodafone governance frameworks. • Adaptability – Capable of working in a hybrid delivery model across multiple time zones. Requirements: Functional Expertise & Skills • Strong technical writing skills with proven experience in network engineering documentation. • Expertise in documenting HLDs, LLDs, change processes, and ITIL-aligned operational procedures. • Familiarity with network technologies: Cisco ACI, Nexus, Viptela SD-WAN, BGP, OSPF, MPLS . • Security documentation experience (firewalls – Palo Alto, Fortinet, Check Point; Zero Trust frameworks). • Cloud integration documentation (Azure VNets, AWS VPC, VPN Gateways, ExpressRoute). • Proficiency in MS Office Suite, Visio, Confluence, SharePoint, Lucidchart. • Experience in documenting automation and IaC (Python, Ansible, Terraform) a plus . Expected Outcomes • Zero Service Disruption – Documentation fully supports seamless knowledge transfer and transition . • 95% Stakeholder Satisfaction – Positive feedback on accessibility, clarity, and usability of documentation. • Compliance Assurance – All documentation meets Vodafone’s governance, ISO, and GDPR standards. • Operational Efficiency – Improved handovers, faster onboarding of offshore engineers, and reduced error rates. • Sustained Knowledge Retention – Living documentation repository maintained for long-term operational resilience. Performance Measures • Accuracy and completeness of transition documentation. • Timely delivery of all HLDs/LLDs, operational runbooks, and governance reports. • SLA compliance for documentation requests. • Quality audit results (internal and external). • Contribution to Vodafone’s Continuous Improvement objectives.
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Guindy, Chennai, Tamil Nadu, India Prodapt Solutions Full time ₹ 5,00,000 - ₹ 12,00,000 per yearOverview:Role Overview:The Documentation Specialist will be responsible for capturing, creating, standardising, and maintaining technical and operational documentation to support Vodafone's M&S Programme transition to a hybrid offshore model. This role underpins the 12-week knowledge transfer plan and ongoing operational excellence, ensuring that all network...
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Chennai, Tamil Nadu, India Prodapt Full time ₹ 5,00,000 - ₹ 12,00,000 per yearOverviewRole Overview:The Documentation Specialist will be responsible for capturing, creating, standardising, and maintaining technical and operational documentation to support Vodafone's M&S Programme transition to a hybrid offshore model. This role underpins the 12-week knowledge transfer plan and ongoing operational excellence, ensuring that all network...
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