[15h Left] Network Operations Analyst

3 days ago

Pune Maharashtra, India TraceLink Full time

Company overview TraceLink s software solutions and Opus Platform help the pharmaceutical industry digitize their supply chain and enable greater compliance visibility and decision making It reduces disruption to the supply of medicines to patients who need them anywhere in the world Founded in 2009 with the simple mission of protecting patients today Tracelink has 8 offices over 800 employees and more than 1300 customers in over 60 countries around the world Our expanding product suite continues to protect patients and now also enhances multi-enterprise collaboration through innovative new applications such as MINT Tracelink is recognized as an industry leader by Gartner and IDC and for having a great company culture by Comparably TraceLink is seeking an experienced data analyst who has analytical skills accompanied by interpersonal skills to provide positive experiences for internal and external customers Our Network Operations Team works in an innovative environment pioneering a new method of data sharing Our team works with trade partners suppliers and customers that electronically exchange data with the TraceLink customers on our network to ensure data is accurately and securely exchanged between partners This multifaceted role provides detailed reporting to both internal and external customers educates trade partners and manages cases with the trade partner through emails and calls Reporting to the Manager of Network Operations this role is responsible for managing support cases helping network members over the phone with retrieving their data verifying large data sets for accuracy and may require some analysis of customer data This requires good communication skills the ability to execute in-depth research attention to detail and a high degree of accuracy Responsibilities Execute in-depth research to verify identifiers within customers master data sets Manage workload between case workload verifying data sets and routine tasks Work across cross-functional teams to resolve customer and partner issues Attend calls with customers and partners when they are having complex issues Execute analysis of customers master data sets when necessary Skills and Qualifications Bachelor s degree or equivalent in a related field required Computer Science or Statistical Analysis preferred Experience with MS Office suite with a strong proficiency in Excel Experience with XML SAP IDOC X12 SQL Python is a plus Strong teams skills with demonstrated enthusiasm Strong time management and organization skills Strong critical thinking skills when faced with new scenarios ability to see issues though to a resolution Demonstrates clear and effective written and verbal communication skills Comfortable attending calls with external customers to resolve case issues Ability to work in a fast-paced dynamic environment enthusiastic team-player Experience in the pharmaceutical industry a plus Fluent in English multilingual is a plus e g German French Spanish Chinese Korean Please see the for more information on how Tracelink processes your personal information during the recruitment process and if applicable based on your location how you can exercise your privacy rights If you have questions about this privacy notice or need to contact us in connection with your personal data including any requests to exercise your legal rights referred to at the end of this notice please contact

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