Support Analyst

3 weeks ago


Gurgaon, Haryana, India Maruti Suzuki Full time
Job Description

Position Summary

The Support Analyst plays a critical role in ensuring the reliability, availability, and performance of microservices-based systems. This individual leads a team of SREs (Support Reliability Engineers) at partner organizations and collaborates with cross-functional teams across development, operations, and infrastructure to enhance system reliability and efficiency.

Key Responsibilities

1. Reliability Enhancements

- Lead initiatives to enhance the reliability and scalability of microservices systems.
- Proactively identify and resolve system vulnerabilities.

2. Incident Management

- Develop and implement robust incident response protocols.
- Minimize service disruptions through effective root cause analysis and recovery.

3. Monitoring and Alerting

- Design and deploy monitoring systems using tools such as AppDynamics, ELK Stack, and AWS CloudWatch.
- Ensure early detection and alerting of system issues.

4. Automation

- Streamline operations through automation of deployment, recovery, and routine support tasks.

5. Capacity Planning

- Collaborate on scaling strategies to optimize system performance and resource utilization.
- Conduct usage pattern analysis and plan infrastructure needs accordingly.

6. Performance Optimization

- Identify and eliminate performance bottlenecks.
- Partner with teams to implement high-impact performance improvements.

7. Mentorship & Collaboration

- Provide guidance and mentorship to SREs and DevOps/infrastructure teams.
- Foster a culture of continuous learning and operational excellence.

Technical Skills

- Microservices Architecture
- Cloud Platforms: AWS
- Monitoring Tools: AppDynamics, ELK Stack, AWS CloudWatch
- Automation & Scripting Tools (as applicable)

Behavioural Competencies

- Leadership Ability
- Customer Empathy
- Analytical Problem Solving
- Strong Communication and Collaboration

Indicative Activities

- Lead proactive monitoring and automation efforts
- Establish and refine incident management protocols
- Automate operational workflows
- Perform system performance reviews and recommend optimizations
- Guide partner and internal teams through mentoring and strategic oversight
  • IT Support Analyst

    7 days ago


    Gurgaon, Haryana, India Raksha IT Full time

    Company DescriptionRaksha IT is a provider of Intelligent IT Solutions, catering to a variety of IT requirements with minimal downtime and business-invasive impact. Our professionals work on a wide range of IT projects, including cloud, data and analytics, mobility, security, and IT lifecycle management, with an emphasis on team leadership, process and...

  • IT Support Analyst

    1 week ago


    Gurgaon, Haryana, India Raksha IT Full time

    Company Description Raksha IT is a provider of Intelligent IT Solutions, catering to a variety of IT requirements with minimal downtime and business-invasive impact. Our professionals work on a wide range of IT projects, including cloud, data and analytics, mobility, security, and IT lifecycle management, with an emphasis on team leadership, process and...


  • Gurgaon, Haryana, India FNZ Group Full time

    Job Title :Production Support AnalystLocation: Gurgaon, IndiaReports to Head of Prod SupportFor advertising: About FNZWho We Are:FNZ Group is an established and rapidly growing company in the financial technology sector. We partner with the entire industry to make wealth management accessible to more people. Today, we partner with over 650 financial...


  • Gurgaon, Haryana, India Damco Full time

    Job Description :We are looking for a Production Support Analyst- to help our client manage the Production Support of their core Trading and allied systems. You will provide technical business analysis support to Production support teams to troubleshoot issues and maintain the reliability and stability of systems. You'll be working with- our clients and...


  • Gurgaon, Haryana, India FNZ Full time

    Role Profile Job Title Production Support Lead Analyst – Application Monitoring Location Gurgaon, India Reports to Head of Production Support For advertising: About FNZ Who we are: FNZ Group is an established and rapidly growing company in the financial technology sector. We partner with the entire industry to make wealth management accessible to...


  • Gurgaon, Haryana, India Maruti Suzuki Full time

    Job DescriptionRole Overview:The Support Analyst will play a pivotal role in ensuring the reliability, availability, and performance of our microservices-based systems. This role requires a deep understanding of Site Reliability Engineering (SRE) principles, hands-on experience with cloud platforms (preferably AWS), automation tooling, and monitoring...

  • Business Analyst

    3 weeks ago


    Gurgaon, Haryana, India Robert Walters Full time

    Role: Business AnalystLocation: GurugramShift Time: 6:30AM - 3:30AM(APAC)Type: Contract (1 year)Opportunity Overview: Robert Walters has an exciting opportunity for a "Business Analyst" to join our client for a contract role. This contract role will provide exposure to a truly international and multicultural environment that appreciates and respects...


  • Gurgaon, Haryana, India beBeeTechnology Full time ₹ 8,00,000 - ₹ 12,00,000

    IT Operations Support AnalystWe are seeking a highly skilled IT Operations Support Analyst to join our team. As an IT Operations Support Analyst, you will play a critical role in ensuring the smooth operation of our IT systems and services.Job Summary:The IT Operations Support Analyst will be responsible for managing and resolving incidents/service requests...

  • Business Analyst

    3 weeks ago


    Gurgaon, Haryana, India Robert Walters Full time

    Role: Business AnalystLocation: GurugramShift Time: 6:30AM - 3:30AM(APAC)Type: Contract (1 year)Opportunity Overview: Robert Walters has an exciting opportunity for a "Business Analyst" to join our client for a contract role. This contract role will provide exposure to a truly international and multicultural environment that appreciates and respects...

  • Business Analyst

    2 weeks ago


    Gurgaon, Haryana, India Robert Walters Full time

    Role: Business Analyst Location: Gurugram Shift Time: 6:30AM - 3:30AM(APAC) Type: Contract (1 year) Opportunity Overview: Robert Walters has an exciting opportunity for a "Business Analyst" to join our client for a contract role. This contract role will provide exposure to a truly international and multicultural environment that appreciates and...