Associate Director, DDIT Business Partner

3 weeks ago

Hyderabad, Telangana, India Novartis Full time
Job Description Summary

Job Title: Associate Director, DDIT Business Partner (Contact Center Technologies for Patient Experience and Advanced Therapies)

#LI-Hybrid

Location: Hyderabad, India

Relocation Support: Yes

Step into a high-impact leadership role where your expertise in contact center technologies will directly shape the patient experience and support advanced therapies at Novartis. As the Associate Director, DDIT Business Partner, you'll drive innovation, lead strategic transformation initiatives, and serve as a trusted advisor to senior stakeholders. This is your opportunity to influence global technology strategy, co-create solutions that matter, and deliver measurable value in a purpose-driven environment

Job Description

Key Responsibilities

- Lead strategic technology initiatives to enhance patient experience and advanced therapies contact centers
- Act as the primary DDIT liaison, ensuring seamless collaboration and service delivery
- Drive innovation and transformation through tech-enabled business capabilities and consulting mindset
- Manage product lifecycle and roadmap in partnership with business product owners
- Prioritize and deliver features that maximize business value through agile methodologies
- Ensure business continuity and serve as escalation point for critical decisions
- Translate business strategy into actionable technology objectives and outcomes
- Guide cost-effective technology choices and improve ease of engagement with DDIT
- Collaborate with Scrum Masters and development teams to align on product backlog
- Measure and communicate business value of programs, projects, and products

Essential Requirements

- Bachelor's degree in computer science, IT, or a related technical discipline
- Minimum 5 years of experience with omni-channel contact center technologies (e.g., Genesys, Five9, email, SMS etc.)
- Proven expertise in telephony, ACD, IVR, workforce management, and agent performance tools
- Strong background in project and change management within global environments
- Experience integrating telephony with platforms like Salesforce.com
- Ability to influence without authority and collaborate across diverse teams
- Proficiency in stakeholder management and strategic planning
- Excellent communication skills and fluency in English

Desirable Requirements

- Strong business acumen with experience in financial modeling and strategic planning
- Proven ability to consult on IT solutions with a focus on stakeholder management and talent development

Skills Desired

Business Acumen, Business Requirements, Customer Requirements, Financial Modeling, Information Technology Consulting, omni channel, Stakeholder Management, Strategic Planning, Talent Development, Technical Analysis, Waterfall Model

  • Associate Director, Ddit Business Partner

    4 weeks ago

    Hyderabad, Telangana, India Novartis Full time

    Summary Job Title Associate Director DDIT Business Partner Contact Center Technologies for Patient Experience and Advanced Therapies LI-Hybrid Location Hyderabad India Relocation Support Yes Step into a high-impact leadership role where your expertise in contact center technologies will directly shape the patient experience and support advanced...

  • Associate Director, DDIT Business Partner

    3 weeks ago

    Hyderabad, Telangana, India Novartis Full time

    Job Description SummaryJob Title: Associate Director, DDIT Business Partner (Contact Center Technologies for Patient Experience and Advanced Therapies)#LI-HybridLocation: Hyderabad, IndiaRelocation Support: YesStep into a high-impact leadership role where your expertise in contact center technologies will directly shape the patient experience and support...

  • Associate Director Supply Chain Logistics

    6 hours ago

    Hyderabad, Telangana, India beBeeLogistics Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    Supply Chain Logistics Associate DirectorThe ideal candidate will oversee end-to-end logistics application support services to operations, ensuring seamless delivery of portfolio for responsible function/service area. Key responsibilities include leading initiatives to identify opportunities in the labeling area, collaborating with business stakeholders and...

  • Associate Director Logistics

    1 day ago

    Hyderabad, Telangana, India Novartis Full time

    Job Description Summary As the Associate Director Logistics Supply Chain, you will have responsibility to capture and scope DDIT demands from business and collaborate with other DDIT functions to ensure quality and compliant services are delivered to stakeholders in the supply chain and manufacturing labeling area. You will be accountable for successful...

  • Associate Director Logistics

    29 minutes ago

    Hyderabad, Telangana, India Novartis Full time

    Job Description Summary As the Associate Director Logistics Supply Chain, you will have responsibility to capture and scope DDIT demands from business and collaborate with other DDIT functions to ensure quality and compliant services are delivered to stakeholders in the supply chain and manufacturing labeling area. You will be accountable for successful...

  • Associate Director Logistics

    8 minutes ago

    Hyderabad, Telangana, India Novartis Full time

    Job Description Summary As the Associate Director Logistics Supply Chain, you will have responsibility to capture and scope DDIT demands from business and collaborate with other DDIT functions to ensure quality and compliant services are delivered to stakeholders in the supply chain and manufacturing labeling area.You will be accountable for successful...

  • Only 24h Left Associate Director Logistics

    1 day ago

    Hyderabad, Telangana, India Novartis Full time

    Summary As the Associate Director Logistics Supply Chain you will have responsibility to capture and scope DDIT demands from business and collaborate with other DDIT functions to ensure quality and compliant services are delivered to stakeholders in the supply chain and manufacturing labeling area You will be accountable for successful delivery and...

  • Head E-compliance Ddit Commercial

    3 weeks ago

    Hyderabad, Telangana, India Novartis Full time

    Summary Lead DDIT Commercial and Development eCompliance Team in the development and implementation of eCompliance Strategy for DDIT Commercial and Development Modernizes technology and enhances Quality Assurance oversight within DDIT Commercial and Development in line with GxP requirements Identifies measures remediates and monitors regulatory...

  • Head e-Compliance DDIT Commercial

    3 weeks ago

    Hyderabad, Telangana, India myGwork Full time

    This job is with Novartis, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Summary Lead DDIT, Commercial and Development eCompliance Team in the...

  • 3 Days Left Head e-Compliance DDIT Commercial

    3 weeks ago

    Hyderabad, Telangana, India myGwork Full time

    This job is with Novartis, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.SummaryLead DDIT, Commercial and Development eCompliance Team in the development and implementation of eCompliance Strategy for DDIT, Commercial and Development.Modernizes...