Cluster Lead

JLL empowers you to shape a brighter way Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong Whether you ve got deep experience in commercial real estate skilled trades or technology or you re looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward Position Overview The Technical Cluster Lead is responsible for overseeing technical operations service delivery and team performance across a designated cluster of properties or markets This role focuses on operational excellence technical innovation and cross-functional collaboration to ensure optimal building performance and client satisfaction within the assigned cluster Key Responsibilities Cluster Operations Management Lead technical operations across assigned property cluster typically 5-15 properties Oversee building systems performance maintenance programs and capital projects Ensure consistent service delivery standards across all cluster properties Coordinate with property management teams to optimize operational efficiency Manage cluster-wide technical budgets and vendor relationships Technical Excellence Implement and maintain technical standards and best practices across the cluster Conduct regular property assessments and technical audits Drive energy efficiency initiatives and sustainability programs Oversee preventive maintenance programs and emergency response protocols Ensure compliance with safety regulations building codes and environmental standards Team Leadership Manage technical staff including engineers technicians and specialists across cluster properties Provide coaching development and performance management for direct reports Foster collaboration and knowledge sharing between cluster teams Coordinate training programs and skill development initiatives Support recruitment and onboarding of technical personnel Strategic Planning Innovation Develop cluster-specific technical strategies and improvement plans Identify opportunities for operational optimization and cost reduction Lead implementation of new technologies and digital solutions Analyze performance metrics and develop action plans for improvement Support business development and client retention efforts Stakeholder Management Serve as primary technical contact for cluster clients and tenants Collaborate with account management and business development teams Coordinate with corporate technical teams and subject matter experts Manage relationships with key vendors and service providers Provide technical expertise for lease negotiations and space planning Required Qualifications Education Experience Bachelor s degree in Engineering Facilities Management or related technical field 7-10 years of experience in commercial real estate operations facilities management or building engineering 3-5 years of supervisory or team leadership experience Professional certifications FMP SMA CFM or relevant engineering licenses preferred Technical Competencies Strong knowledge of building systems HVAC electrical plumbing fire safety security Experience with CMMS IWMS platforms and building automation systems Understanding of energy management and sustainability practices Familiarity with construction and capital project management Knowledge of relevant codes regulations and industry standards Leadership Communication Skills Proven ability to lead and motivate technical teams Strong problem-solving and analytical capabilities Excellent communication skills with ability to interact with diverse stakeholders Project management experience with ability to handle multiple priorities Customer service orientation with focus on client satisfaction Technology Proficiency Experience with PropTech solutions and IoT building technologies Proficiency in data analysis and reporting tools Knowledge of digital workplace technologies Understanding of smart building concepts and applications Preferred Qualifications Experience managing geographically dispersed teams Background in multiple property types office industrial retail healthcare Experience with ESG reporting and sustainability certifications LEED ENERGY STAR etc Lean Six Sigma or similar process improvement training Advanced degree in Engineering Business or related field Key Performance Indicators Cluster operational performance metrics uptime response times tenant satisfaction Budget management and cost optimization achievements Energy efficiency and sustainability improvements Team performance and development metrics Client retention and satisfaction scores What We Offer Competitive salary with performance incentives Comprehensive benefits package including health dental and retirement plans Professional development opportunities and continuing education support Flexible work arrangements and modern technology tools Career advancement opportunities within JLL s global platform Access to industry-leading training and certification programs Travel Requirements Regular travel within assigned cluster up to 50 Occasional travel for training conferences or corporate meetings Valid driver s license required Location On-site -Pune MH Scheduled Weekly Hours 40 If this job description resonates with you we encourage you to apply even if you don t meet all of the requirements We re interested in getting to know you and what you bring to the table JLL Privacy Notice Jones Lang LaSalle JLL together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services We take our responsibility to protect the personal information provided to us seriously Generally the personal information we collect from you are for the purposes of processing in 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page I want to work for JLL