Non voice process

17 hours ago

Bengaluru, India The Job Factory Full time

Job Description Key Responsibilities: - Handle customer inquiries through chat and email in a timely and professional manner. - Provide accurate information and resolve customer issues related to products, services, and accounts. - Ensure that all communication is clear, concise, and empathetic. - Resolve customer complaints by identifying the root cause and offering appropriate solutions or escalating as needed. - Maintain detailed records of customer interactions, including inquiries, complaints, and resolutions. - Follow up with customers to ensure their issues have been resolved to their satisfaction. - Meet KPIs and SLAs related to response time, resolution time, and customer satisfaction. - Maintain product knowledge to provide accurate solutions and updates to customers. - Adhere to company policies and procedures to maintain service quality and compliance. Qualifications: - Excellent written communication skills with attention to detail. - Ability to multitask and manage time effectively in a fast-paced environment. - Customer-centric mindset with a problem-solving attitude. - Prior experience in customer service or non-voice processes is a plus. - Proficiency in using chat systems and email communication tools. - Familiarity with CRM software (e.g., Salesforce, Zendesk) is advantageous. - Ability to work in shifts as per business requirements. - Immediate joining availability is preferred. Preferred Skills: - Prior experience in chat/email-based customer support. - Strong understanding of customer service best practices. - A positive and adaptable attitude to handle a variety of customer queries.

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