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2 weeks ago

India STAGE - OTT for BHARAT Full time

As a Customer Experience Manager you will play a pivotal role in resolving customer pain points managing support teams and driving customer satisfaction You will work closely with cross-functional teams to ensure customer feedback informs our product and content strategy while fostering strong customer relationships to optimise user experience and drive success metrics Key responsibilities - Effectively resolve customer pain points through our existing support channels- Lead and drive operational excellence for the Customer Success function at STAGE- Own key customer success metrics - CSAT NPS contact rate and others- Be the voice of the customer - synthesise and communicate insights from customer tickets to inform product and content roadmap- Manage in-house and third party support teams- Foster positive relationships with customers acting as a trusted advisor and advocate You Should Apply If You Have - Minimum 3 years of work experience in customer success or operations roles in a B2C organisation- Exceptional amounts of empathy for customers and their pain points- Excellent communication interpersonal and presentation skills- Good problem-solving and analytical skills knowledge of Excel Google sheets is a must - Bachelor s degree in any discipline- Deep understanding of customer relationship management CRM best practices ref updazz com

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    4 weeks ago

    India Oracle Full time

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    India ValueLabs Full time

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    India Amazon Music Full time

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    4 weeks ago

    India Mavlers Full time

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