Senior Manager Of Site Reliability Engineering

Job Category Software Engineering Guide and shape the future of technology at a globally recognized firm driven by pride in ownership As a Senior Manager of Site Reliability Engineering at JPMorgan Chase within the Employee Platforms team you are the non-functional requirement owner and champion for the applications in your remit You are a key influencer in your team s strategic planning driving continual improvement in customer experience resiliency security scalability monitoring instrumentation and automation of the software in your area You act in a blameless data-driven manner and navigate difficult situations with composure and tact Job responsibilities Demonstrates expertise in site reliability principles and demonstrates an understanding of the fine balance between features efficiency and stability Effectively negotiates with peers and executive partners to ensure optimal outcomes for all Drives the adoption of site reliability practices throughout the organization Ensures your teams demonstrate site reliability best practices with the ability to demonstrate this empirically through stability and reliability metrics Drives a culture of continual improvement and solicits real-time feedback to improve the customer s experience Ensures your team collaborates with other teams within your group s specialization and avoids duplication of work where possible Follows blameless data-driven post-mortem strategies and conducts regular team debriefs to enable learning from both successes and mistakes Provides personalized coaching for entry to mid-level team members Ensures your team documents and shares their knowledge and innovations via internal forums communities of practice guilds and conferences Supports the adoption of site reliability engineering best practices within your team Should complete SRE Bar Raiser Program Required qualifications capabilities and skills Formal training or certification on Site Reliability concepts and 5 years applied experience In addition 2 years of experience leading technologists to manage and solve complex technical items within your domain of expertise Advanced proficiency in site reliability culture and principles and can demonstrate how to implement site reliability across application and platform teams while avoiding common pitfalls Experience leading technologists to manage and solve complex technological issues at a firmwide level Ability to influence the team s culture by championing innovation and change for success Experience hiring developing and recognizing talent Proficiency in at least one programming language e g Python Java Spring Boot Net etc Demonstrated proficiency in software applications and technical processes within a technical discipline e g cloud artificial intelligence machine learning mobile etc Proficiency in continuous integration and continuous delivery tools e g Jenkins GitLab Terraform etc Experience with container and container orchestration e g ECS Kubernetes Docker etc Experience with troubleshooting common networking technologies and issues Preferred qualifications capabilities and skills Ability to code and demonstrate data fluency Ability to initiate and implement ideas to solve business problems Passion for learning new technologies and driving innovative solutions About Us JPMorganChase one of the oldest financial institutions offers innovative financial solutions to millions of consumers small businesses and many of the world s most prominent corporate institutional and government clients under the J P Morgan and Chase brands Our history spans over 200 years and today we are a leader in investment banking consumer and small business banking commercial banking financial transaction processing and asset management We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success We are an equal opportunity employer and place a high value on diversity and inclusion at our company We do not discriminate on the basis of any protected attribute including race religion color national origin gender sexual orientation gender identity gender expression age marital or veteran status pregnancy or disability or any other basis protected under applicable law We also make reasonable accommodations for applicants and employees religious practices and beliefs as well as mental health or physical disability needs Visit our for more information about requesting an accommodation About the Team Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing Our corporate teams are an essential part of our company ensuring that we re setting our businesses clients customers and employees up for success