Senior Executive

Job Description

About Us

JOB DESCRIPTION

SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.

SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.

Join us to shape the future of digital payment in India and unlock your full potential.

What's In It For YOU

- SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
- Admirable work deserves to be rewarded. We have a well-curated bouquet of rewards and recognition program for the employees
- Dynamic, Inclusive and Diverse team culture
- Gender Neutral Policy
- Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
- Commitment to the overall development of an employee through a comprehensive learning & development framework

Role Purpose

To comprehensively and diligently review/monitor high severity fraud alerts along with liaisoning with stakeholders for higher throughput, increased fraud mitigation and merchant reversals.

Role Accountability

- Enhanced Due Diligence on High Severity Fraud Alerts:
- Perform enhanced due diligence by leveraging Bureau, Alternate sources of data including bureau reports, EPFO, online validation in public databases, national hunter internal & external databases to identify anomalies and prevent fraudulent activity such as account / identity take over, 1st-party / 3rd-party frauds, online frauds
- Communicate with the applicant / customer to understand the patterns & make judgments to approve/decline the applications or block / unblock cards
- Report/flag-off fraud patterns & report the same to team leads/analytics team for preventive action
- Ensure adherence to regulatory compliance on KYC and transaction monitoring
- Fraud awareness to customers to safeguard them against potential fraud threats
- Interact with merchants and Law Enforcement Agencies (LEAs) for transaction reversal cases and raising red alerts for ongoing frauds

Process Excellence

- Ensure application and transaction fraud alert decisioning
- Ensure adherence to process SOPs & customer contact policies
- Identify and suggest improvement areas for increased fraud mitigation, increased merchant reversals and enhanced new account conversion and share with team leads/process leads for evaluation & implementation

Measures of Success

- Productivity (No. of cases decisioned in a day) as per MOU
- Fraud Decisioning Accuracy
- Fraud Catch Rate
- False Positive Rate
- Fraud trends highlighted and process improvement opportunities suggested
- Process Adherence as per MOU

Technical Skills / Experience / Certifications

- Deep knowledge of fraud management, application sourcing and transaction processing systems and KPI
- Process certified in document Screening/Hunter/Transaction Monitoring process
- Experience of documenting case facts

Competencies critical to the role

- Analytical Ability and Problem Solving
- Decisiveness
- Listening skills
- Process Orientation

Qualification

Graduate in any discipline from a reputed and recognized institute / University.

Preferred Industry

Banking / Financial Services /Consulting/Fraud Strategy/Ecommerce