Domestic Travel Operations Manager

Job Description About EdTerra Edventures EdTerra is India's largest student education travel company, pioneering the integration of curriculum-based learning with fun and immersive journeys. We empower students with 21st-century skills essential for their future success, including life skills, literacy skills, and learning skills crucial for today's interconnected global workspaces. We have successfully collaborated with over 130 top schools across India, impacting more than 70,000 students and publishing over 1,300 media projects. Our offices are located in Mumbai and Hyderabad, with our headquarters in New Delhi. Role Overview We are looking for a dedicated and experienced Domestic Operations Manager to oversee and manage the operational aspects of our domestic educational journeys. The ideal candidate will be responsible for ensuring smooth execution, cost control, and exceptional customer experiences while maintaining rigorous safety standards. Key Responsibilities - Journey Planning and Execution: - Oversee end-to-end operational planning and execution of domestic educational tours. - Collaborate with the Product and Sales teams to align journey designs with educational objectives. - Ensure adherence to safety standards and quality guidelines. - Cost Management and Budgeting: - Control costs related to transportation, accommodation, food, and other logistics. - Optimize vendor negotiations to maintain budget efficiency. - Monitor expenses and maintain profitability for each tour. - Team Coordination and Leadership: - Manage and lead the domestic operations team, including Tour Coordinators and Support Staff. - Facilitate training and development programs to enhance team performance. - Vendor and Stakeholder Management: - Build and maintain strong relationships with vendors, partners, and other stakeholders. - Ensure timely and efficient communication to resolve operational challenges. - Customer Experience and Safety Compliance: - Ensure exceptional customer experiences by addressing student and school requirements. - Implement safety protocols and manage emergency situations effectively. - Process Improvement and Reporting: - Continuously improve operational processes for efficiency and effectiveness. - Generate detailed reports on operational performance, budgets, and customer feedback. Qualifications And Requirements - Bachelor's degree in Business Administration, Travel & Tourism Management, or a related field. - 5+ years of experience in operations management, preferably in the travel or education sector. - Strong leadership and team management skills. - Excellent organizational and problem-solving abilities. - Proficiency in budget management and cost optimization. - Outstanding communication and negotiation skills. - Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Preferred Skills - Experience in educational travel or student tours is highly desirable. - Familiarity with safety regulations and risk management practices. - Knowledge of travel logistics, vendor management, and customer service. Why Join EdTerra - Be a part of India's leading student education travel company. - Opportunity to make a meaningful impact on student learning and growth. - Collaborative and dynamic work environment. - Competitive compensation and growth opportunities. Skills: cost optimization,customer service,operations management,organizational skills,process improvement,problem-solving,customer experience,leadership,problem solving,budget management,travel,budgeting,journey planning,cost management,vendor management,communication,safety compliance,team leadership,iternary,costings,negotiation,safety regulations,team management,travel logistics,team coordination