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The Issuer Services Department is part of the wider Services Group The Department contains a diverse section of units which support our Issuer Services Clients Product and Sales partners The services we provide include Depository servicing Issuing Paying agency services and Specialised Agency functions such as Account Bank Project Finance Structured Finance and Escrow Agent functions Typical Corporate Trust clients of Citi include major international and national-level corporations financial institutions FIs banks and public sector sovereign Debt issuers as well as investment banks asset managers and stand-alone collateral managers The Securities Derivatives Intmd Analyst is an intermediate level position responsible for processing transactions originating from business partners The overall objective of this role is to facilitate the clearance settlement and investigation of client securities and derivatives transactions Key Responsibilities Take ownership and accountability for process ensuring queries are responded to in a timely manner and the clients and internal stakeholders are well informed Working with the team leader to successfully migrate the function review areas for improvement and strive for excellence towards targets goals objectives and critical success factors for the team Demonstrate ability to manage internal and external client relationships to ensure Department responsibilities and objectives are met Carry out any clerical tasks activities within area depending on staffing levels and volumes Ensure internal and external stakeholders are provided with timely and accurate responses to daily queries Compare documentation to system information check accuracy and highlight discrepancies Review Investigation logs on daily basis ensuring all relevant files are updated appropriately Review and authorize daily checklist ensuring all tasks have been signed as completed Liaise with agents and clients to resolve escalated problems Acting as a point of primary point of contact for internal teams and senior stakeholders Continuously develop prioritisation and multi-tasking skills with ability to delegate work where necessary to ensure urgent and unexpected tasks are completed Ensure daily statistics are complete Utilise strong understanding of performance MIS to drive Business process re-design and quality improvements Ensure procedural documentation is in place for all functionalities of the group and actively revised updated Participates in projects as directed by the Section Manager and provide feedback on project related activities Participation in weekly monthly client service conference call s if required Participate in and if directed take lead in department wide initiatives with focus on manual touch point reduction and innovation To assist Team Leader with Process development increasing team efficiency and risk reduction Escalation of all issues potential issues to Team Leader Creation maintenance of general procedures controls Skills Strong work organisation prioritisation skills Proactive problem-solving experience Exceptional Communication skills Ability to quickly understand and critically assess complex processes High degree of accuracy and attention to detail Logical Thinking Ability to self-start and to learn rapidly Ability to multi-task Open and approachable manner Results-driven and patient Competencies Adaptability Negotiation Organisational skills Communication Skills Relationship Building Teamwork Innovative and Proactive Qualifications 2-5 years of relevant experience Demonstrated comprehension of Treasury products accounting and regulatory policies Consistently demonstrates clear and concise written and verbal communication skills Education Bachelor s Degree University degree or equivalent experience in Business Accounting or Finance This job description provides a high-level review of the types of work performed Other job-related duties may be assigned as required Job Family Group Operations - Transaction Services Job Family Securities and Derivatives Processing Time Type Full time Most Relevant Skills Please see the requirements listed above Other Relevant Skills For complementary skills please see above and or contact the recruiter Citi is an equal opportunity employer and qualified candidates will receive consideration without regard to their race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other characteristic protected by law If you are a person with a disability and need a reasonable accommodation to use our search tools and or apply for a career opportunity review View Citi s and the poster