ServiceNow Developer

2 weeks ago


Pune, India Bosch Global Software Technologies Full time

Key Responsibilities: - Implement and configure ServiceNow ITOM modules, including Discovery, Service Mapping, Event Management, Operational Intelligence, Cloud Management - Integrate monitoring tools (e.g., SCOM, SolarWinds, Nagios, etc.) with Event Management. - Design and maintain MID Servers and credentials for Discovery and Service Mapping. - Build and maintain CMDB with accurate and up-to-date configuration items (CIs). - Work with stakeholders to understand business requirements and deliver ITOM solutions. - Troubleshoot and resolve ITOM-related issues. - Collaborate with development and infrastructure teams for seamless solution delivery. Required Qualifications: 2–5 years of hands-on experience in ServiceNow ITOM. Strong understanding of ServiceNow CMDB, Discovery patterns, and CI relationships. Experience with Event Management and integrating with third-party monitoring tools. Good grasp of Service Mapping concepts and troubleshooting techniques. Proficient in JavaScript, REST/SOAP APIs, and PowerShell/scripting for automation. Familiarity with ITIL processes and best practices. Strong problem-solving and communication skills. Preferred Skills: - ServiceNow Certified Implementation Specialist – ITOM or Discovery. - Experience in Cloud Discovery and Cloud Management. - Exposure to ITOM Health (Health Log Analytics, AIOps). - Experience working in Agile/Scrum environments. Education: Bachelor’s degree in Computer Science, Information Technology, or related field.



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