eCommerce Account Head

3 weeks ago

Delhi India Pinnacle Growth Consulting (PGC) Full time

Job Description About the Role Own end-to-end growth and operations for multiple brands across Indian quick-commerce and fashion/beauty marketplaces (Amazon, Flipkart, Myntra, Blinkit, Zepto) and select global marketplaces. You'll be the single point of contact, accountable for strategy, timelines, and performance outcomes, while driving execution with internal teams and partner stakeholders. Key Responsibilities Business Ownership Own P&L for assigned brand accounts: forecast, set targets, track contribution margin, and drive profitability levers (pricing, promotions, assortment, ad efficiency, returns). Lead Weekly/Monthly Business Reviews (WBR/MBR): publish dashboards, insights, root-cause analyses, and action plans. Marketplace & Quick-Commerce: Plan and optimize ads across platforms: Amazon AMS/Advertising, Flipkart Ads, Myntra/Nykaa Ads, Blinkit/Zepto Ads; set up campaigns, audiences, and auto/manual strategies. Own targets for ROAS/ACOS, CPC/CPA, share of voice, and new-to-brand; run experiments and incrementality tests. Inventory & fulfilment ops: plan and allocate by cluster/FC, monitor stock health, manage POs/ASN, verify GRNs, improve OTIF, reduce OOS and ageing; ensure right inventory, right warehouse. Promotions & events: calendarize and execute (SPI, coupons, bank offers, lightning deals, peak sale events). Global Marketplaces Launch and scale on relevant international platforms: compliance/readiness (tax, logistics, content), pricing, shipping SLAs, and growth roadmaps per market. Analytics & Reporting Build and automate dashboards on sales, traffic, conversion, OOS, return rate, ad efficiency, contribution margin. Translate data into decisions; run cohort, SKU, and geo/cluster analyses; build demand plans with supply. Stakeholder Management Act as SPOC with client brand teams, marketplace category managers, warehouse/3PLs, creative, and finance. Drive timelines, ensure documentation/compliance, and close loops on open actions. What You'll Track (Sample KPIs) GMV/Net Sales, Contribution Margin, ROAS/ACOS, TACOS Traffic CVR funnel, CTR, CPC, CPA Fill Rate, OTIF, OOS%, Inventory Turns, Ageing Buy-Box %, Share of Voice, Rating/Review velocity Return/Claim Rate, Cancellation Rate Requirements 67 years in marketplace account management/performance marketing across Amazon/Flipkart/Myntra/Nykaa and quick-commerce (Blinkit/Zepto). Hands-on with AMS, Flipkart Ads, and quick-commerce ad consoles; strong promo/pricing chops. Solid operational rigor: FC/cluster planning, PO cycles, ASN/GRN checks, inventory reconciliation, and SLA management. Proven P&L ownership and comfort with financial modeling (pricing ladders, discount structures, CM calculations). Advanced Excel/Google Sheets; comfort with SQL or BI tools (Power BI/Tableau/Looker Studio) is a plus. Strong stakeholder management and communication; experience running WBR/MBR and senior-level reviews. Bachelor's degree; MBA is a plus.

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