Lead Insights Specialist

About Delta Air Lines About the Company Delta Air Lines NYSE DAL is the U S global airline leader in safety innovation reliability and customer experience Powered by our employees around the world Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service With our mission of connecting the people and cultures of the globe Delta strives to foster understanding across a diverse world and serve as a force for social good In 2024 Delta was recognized by Fortune with a No 11 placement on Fortune s Top 50 Most Admired Companies list The company s strong management and commitment to providing elevated experiences and premium products also secured a No 1 ranking out of the eight airlines on the list Delta landed on TIME s inaugural list of the World s Best Companies coming in at No 12 - the only U S airline in the top 155 TIME s award is based on three criteria employee satisfaction revenue growth and sustainability Delta s people-first culture continues to be recognized earning the airline a spot on Fortune s 100 Best Companies to Work For list for the fifth year Delta is the only airline included on the 2024 list Additionally Delta earned a coveted spot on Fast Company s list of the Most Innovative Companies climbing from its No 8 spot in 2023 to No 2 in the travel category The airline was recognized for its Wi-Fi revolution that is working to ensure the future of travel is connected About the Delta Technology Hub DTH Bangalore Delta has fast emerged as a customer-focused innovation-led technology-enabled business The Delta Technology Hub will contribute directly to these objectives About Delta Tech Hub Delta Air Lines NYSE DAL is the U S global airline leader in safety innovation reliability and customer experience Powered by our employees around the world Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service With our mission of connecting the people and cultures of the globe Delta strives to foster understanding across a diverse world and serve as a force for social good Delta has fast emerged as a customer-oriented innovation-led technology-driven business The Delta Technology Hub will contribute directly to these objectives It will sustain our long-term aspirations of delivering niche IP-intensive high-value and innovative solutions It supports various teams and functions across Delta and is an integral part of our transformation agenda working seamlessly with a global team to create memorable experiences for customers Primary Functions Provide insights and help drive strategy for Digital organization through ad hoc analyses storytelling and presentations Communicate and simplify technical analyses to non-technical business audiences providing them with levers to act upon Leverage business intelligence tools when needed such as SQL SAS Hyperion Brio Excel and Tableau to measure KPIs find trends and identify opportunities to optimize revenue performance Using tools such as Quantum Metric and Adobe Analytics Adobe Customer Journey Analytics support digital product teams in deriving insights and problem-solving Develop strategic and tactical plans to increase revenues reduce costs shift channel share and improve business processes both within and across multiple departments Participate in cross-divisional strategic meetings to share key findings Support weekly monthly or ad hoc ongoing performance reporting What you need to succeed Minimum Qualifications Bachelor s degree in Computer Science Computer Information Systems or BE B Tech or ME M Tech preferably in a technical or scientific field 6 years of work experience in Business Marketing Operations Research Finance or Economics required Experience as a tech lead with experience in mentorship and guidance task planning and delegation collaboration across teams and technical communication Possessing intellectual curiosity Proficiency with Tableau or Power Bi for advanced visualization Experience with product analytics tools such as Adobe Analytics and or Customer Journey Analytics and session replay tools such as Quantum Metric High attention to detail solution-oriented and capable of meeting or exceeding deadlines in a fast-paced environment Excellent presentation communication storytelling skills are required Embraces diverse people thinking and styles What will give you a competitive edge Preferred Qualifications Airline experience is strongly preferred Prior experience with Delta or other airline or Hospitality data a plus A data analysis background with proficiency in SAS SQL or Hyperion Brio building and maintaining Tableau dashboards Working knowledge of statistical machine learning tools e g R scikit-learn Self-motivated and take pride in building great products for key stakeholders Resourceful in finding the data and tools you need to get the job done Not afraid to ask for help when you need it or help teammates when they need a boost ID DELJG02