Customer Success Associate

3 weeks ago

Mumbai, Maharashtra, India Focal Fact Full time
Company Overview:

Focal Fact is an expert network firm HQ'ed in Dublin, Ireland. We connect industry experts with client organizations worldwide to exchange market and product information.

Company was founded in 2019 and has since grown rapidly. We are focused on building a membership database of top industry experts to help enable seamless information exchange. We are a gateway to tap into global industry, product or service knowledge learning from top experts.

Position Overview:

We are looking for 3-5 associates on a full-time basis to join our amazing team in Mumbai.

Associate role is all about both developing the network of experts for the company as well as being a face of Focal Fact towards the clients. You will be the revenue driving engine of the firm

This means you are ultimately responsible for proactively reaching your to industry leading experts and onboarding them for client projects, speaking with client firms scoping our their projects and delivering outstanding results.

The role is well suited for ambitious, energetic and goal-driven professionals who are not afraid to work hard. If you are full of energy and have experience with outbound outreach this should be a great fit. This role is highly-dynamic and requires impeccable time management skills and extraverted personality.

Key responsibilities:

1. Proactive outbound outreach via Linkedin or other social media channels to industry experts

2. Negotiation of commercial terms with external stakeholders

3. Member management, addressing queries from leads and experts

4. Expanding the network of experts for the company

Steps in the process:

1. Complete the TestGorilla assessment that will be sent to you if your exp. and background could be a match
2. 1-on-1 interview with the team manager
3. Case study

What we are looking for:

• Experience requirement: graduates from top universities are welcomed. 1-2 years of relevant work experience is preferred.

• Bachelor or Masters (ideally) degree from a university

• Fluency is any other European language is a big advantage (German, French or Italian).

• Good knowledge of generating leads (leadgen) using Linkedin

• Good working knowledge of Microsoft Office solutions (Excel, Powerpoint, etc.)

What we offer:

• Base salary of 10.8 LPA (12.6 LPA for night shift work) + commission structure. Top performers get 50-100K+ in commissions per month

• Health insurance

• Company mobile phone and laptop

• Promotion opportunity in 6-12 month for the high performers

• Hybrid work structure (Tuesday, Wednesday and Thursday in the office, Monday and Friday work from home)

Please note:

- If you are physically and presently outside of Mumbai, you will not be selected

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