Only 24h Left Assistant Manager

2 days ago


Chennai, Tamil Nadu, India Atria Convergence Technologies Act Full time
Job Description

Role & Responsibilities:

- Responsible for assuring users are provided efficient and timely support on complaints and enquires.
- Manages the staff including consultation on performance evaluations, hiring and disciplinary responsibilities
- Monitors problem management database and follows up with assigned personnel to ensure timely resolution of problems
- Constantly monitors the call queue to achieve SLAs and coordinates for resolutions with cross functional dependencies
- Drive action on prioritizing resolutions on Priority Escalations /Nodal and Appellate tickets and ensure SOPs are defined for all processes and monitor adherence
- Ensures that daily, weekly, and monthly statistics, status reports, and graphical reporting aids are completed and continually modified to meet the needs of the department
- Serves as the around-the-clock contact for all related support issues

Desired Skills and Competencies

- Ability to Influence,
- Customer Sensitivity,
- Execution Excellence/Do it Right,
- Functional Expertise,
- Passion,
- Situation Handling,
- Team Management,
- Working Together

Must have:

- Graduate or equivalent degree
- 6 -10 Years of work experience in Telco / ISP/ Video service Provider background
- Requires three or more years of related team management Experience
- Excellent communication and interpersonal skills
- Languages: English, Tamil (Hindi/Telugu or Kannada)
- Age not more than 35 years
- Work schedule: 6 days working with 1 rotational week off and rotational day shifts

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