Senior Network Engineer

The Company: Serving the People Who Serve the People Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn. Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe. Want to know more? See more of what we do here. Job Summary: The Senior Network Engineer is part of the Infrastructure Engineering team at Granicus. The team supports and maintains network hardware, software, and critical systems with a focus on security, availability, and scalability. The ideal candidate possesses strong network triage and troubleshooting skills, with specific focus on network switches, firewalls, load balancers and internet service providers. #IND What Your Impact Will Look Like: Follow infrastructure team processes and actively seek to improve them, especially as it relates to implementing automation of repeatable tasks Identify and fix problem areas in the existing enterprise network Execute quality changes and perform code and change request reviews As part of an on-call team, triage and troubleshoot efficiently and effectively during production incidents Ensure network resources and assets are logged and monitored along with appropriate actions for events Analyze log files and other network data using available tools Develop documentation to empower other team members and accurately represent projects and procedures Plan for and install new software/firmware releases and hardware/software upgrades to meet security and supportability requirements Act as a point of escalation for other engineers. You Will Love This Job If You Have: - You have 6+ years of experience administrating network routers, switches, and firewalls - You have 4+ years of experience administrating load balancers - You have 3+ years of experience configuring and troubleshooting routing protocols - You have 2+ years of experience with 1 or more cloud platforms (AWS, Azure, etc) - You have 1+ years of experience writing automation (Python, Ansible, Terraform, etc) - You have 1+ years of experience with Git or other version control system - You have specific technical experience with regular patching of network firmware and software systems - You have experience and an understanding of certificates and certificate management - You have an understanding of security frameworks (ISO 27001, NIST 800-53, FedRAMP) - You have worked in a large enterprise environment, providing network support - You are passionate about technology and keep abreast of developments in your field - You have the ability to adapt to a changing environment - You are a motivated self-starter capable of picking up work on your own The ideal candidate has some level of experience with the following network technologies (bonus if your experience matches the specific products at Granicus in parenthesis): - Network switches (Cisco) - Load balancers (F5) - Firewalls (Cisco ASA, Palo Alto) - System|Network monitoring tools (Firemon, LogicMonitor) - IDS/IPS (Palo Alto) DNS and IP Management (Infoblox) Bonus Qualifications: Our Granicus infrastructure includes the following technologies, so if you have exposure to or experience in these areas, that’s a plus Virtualization (VMware) Cloud computing (AWS, Azure) Server hardware (Cisco UCS) Network Storage systems (NetApp) Linux OS (RHEL, Amazon Linux, CentOS, Ubuntu) Windows Server OS. About Us: Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit Security and Privacy Requirements - Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program. - Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies. The Team - We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand. The Culture - At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be a part of our journey. - A few culture highlights include – Employee Resource Groups to encourage diverse voices - Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work-life balance and current affairs. - Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more. - We bring in special guests from time to time to discuss issues that impact our employee population The Impact - We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here. The Benefits: At Granicus, we offer a comprehensive and flexible benefits package designed to support your well-being, growth, and work-life balance. Here’s what you can expect as a India-based team member: Flexibility & Balance - Paid Time Off– Take the time you need to rest, recharge, and live your life. - Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health. - Work From Home Reimbursement – Support a productive home office environment. Health & Wellness - Private healthcare benefits - Comprehensive coverage for you and your family. - On-Demand Mental Health Support – Access to Headspace and other wellness tools. - Fitness Reimbursement & Cycle Program – Stay active, your way. - Critical Illness and Life Insurance Benefits Family & Future - Paid Parental Leave - For both birthing and non-birthing parents. - Pension plan with employer contributions Growth & Recognition - Online Learning Platforms – Fuel your professional development. - Competitive Salary & Bonuses – Your contributions are valued and rewarded.