Property Manager

4 weeks ago

Idukki KL IN Willmount Resorts Full time

The Property Manager will oversee the day-to-day operations of the property This role ensures the property delivers exceptional guest experiences maintains operational efficiency and achieves financial targets The Property Manager will act as a liaison between the guests staff and management driving quality standards across all aspects of the property Key Responsibilities1 Operations Management Supervise all operational departments including housekeeping front office maintenance and food and beverage Ensure smooth functioning of day-to-day property operations and resolve any challenges promptly Monitor and maintain the quality of services and amenities offered to guests 2 Guest Relations Ensure exceptional guest experiences by addressing complaints feedback and special requests professionally Oversee guest check-ins and check-outs ensuring personalized service for every visitor Analyze guest satisfaction metrics and implement improvements to enhance the overall guest experience 3 Staff Management Recruit train and manage property staff fostering a culture of excellence and teamwork Schedule and monitor staff performance conducting regular reviews and providing constructive feedback Address staff concerns and ensure compliance with company policies and labor laws 4 Financial Management Prepare and monitor the property s budget ensuring cost control and revenue targets are met Oversee billing invoicing and vendor payments in coordination with the accounting team Identify opportunities for revenue generation such as promotions events or upselling services 5 Maintenance and Upkeep Ensure the property s infrastructure facilities and equipment are well-maintained and operational Schedule and oversee preventive maintenance and repairs in coordination with the technical team Work with vendors and contractors to address maintenance needs or upgrades 6 Compliance and Safety Ensure adherence to local regulations health and safety standards and environmental guidelines Conduct regular safety drills and inspections to maintain a secure environment for guests and staff Manage licenses certifications and other regulatory requirements for property operations 7 Marketing and Promotion Collaborate with the marketing team to execute promotional campaigns and improve occupancy rates Monitor online reviews and social media platforms responding professionally to guest feedback Coordinate with local tourism boards or travel agents to attract more visitors This can also be searched for Manager Male Hospitality Experienced Hotel Management Customer Service Team Lead Management Job Type Full-time Pay 23 000 00 - 30 000 00 per month Benefits Cell phone reimbursement Flexible schedule Food provided Internet reimbursement Leave encashment Ability to commute relocate Idukki Kerala Reliably commute or willing to relocate with an employer-provided relocation package Preferred Education Bachelor s Preferred Experience Property management 1 year Required Hospitality 4 years Required Hotel management 4 years Required Guest services 3 years Required Guest relations 2 years Required Team management 2 years Required Leadership 2 years Required Language Malayalam Required English Preferred Work Location In person

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