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Technical Lead
1 month ago
About _VOIS
_VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.
Over 29,000 highly skilled individuals are dedicated to being Vodafone Group's partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.
Established in 2006, _VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.
About _VOIS India
In 2009, _VOIS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, _VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.
Primary Skills
- Cloud Infrastructure Management
- Office IT Support (e.g., desktops, laptops, mobile devices)
- File Sharing and Collaboration Solutions
- Citrix Virtual Apps and Desktops (VDI)
- Security Patching and compliance.
- App packaging and deployment.
Key Responsibilties
We are looking for Citrix cloud and Azure cloud compute and Storage as mandatory skills
Secondary - Windows System Admin, MS SQL, PKI Certificates and Windows services.
Service Delivery Excellence
- Oversee and operate the day-to-dayoperations of the end-user computing environment.
- Ensure that services are delivered inaccordance with contractual SLAs and KPIs.
- Implement robust processes andprocedures for incident, problem,and change management.
- Proactively identify and mitigateservice risks.
- Drive continuous serviceimprovement initiatives.
Stakeholder Management
- Build and maintain strongrelationships with key clientstakeholders.
- Conduct regular service reviews andprovide comprehensive reporting.
- Act as a point of escalation forservice-related issues.
- Collaborate with internal andexternal stakeholders to ensure seamless service delivery.
#_VOIS
Key Responsibilities
Operational Efficiency
- Optimize service delivery processesto improve efficiency and reduce costs.
- Implement automation and self servicecapabilities where possible.
- Ensure compliance with security andregulatory requirements.
#_VOIS
_VOIS Equal Opportunity Employer Commitment
_VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.
As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 5 Best Workplaces for Diversity, Equity, and Inclusion, Top 10 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM and 14^th Overall Best Workplaces in India by the Great Place to Work Institute in 2023. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.
By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills
Apply now, and we'll be in touch
