Credit To Collections Analyst

Who we are VOIS Vodafone Intelligent Solutions is a strategic arm of Vodafone Group Plc creating value for customers by delivering intelligent solutions through Talent Technology Transformation As the largest shared services organisation in the global telco industry with 30 000 FTE our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group local markets and partner markets to simplify and drive growth With our strategic partner Accenture we work alongside our Vodafone customers other Telco and tech companies to drive transformation meet the challenges of our industry and ensure we stay relevant and resilient This partnership is a unique industry-first model which brings together the best of in-house and 3rd party capability We work with customers across 28 countries from 10 VOIS locations Albania Egypt Hungary India Romania Spain Turkey UK Germany Ireland and with a network of teams in Czech Republic Italy Greece and Portugal VOIS BeUnrivalled CreateTheFuture About this role We are seeking a detail-oriented and customer-focused Collections Analyst to join our Credit to Collections team in Pune This role involves managing outbound communications with customers to resolve outstanding balances ensuring accurate documentation and collaborating with internal teams to support timely issue resolution The ideal candidate will bring strong accounting knowledge proficiency in Excel and experience in collections and reconciliation processes What you ll do Conduct outbound calls to customers regarding outstanding balances and provide account-related information Document all customer interactions and update account records accurately Follow up on customer commitments and ensure timely resolution of queries Collaborate with internal teams such as Accounts Payable Treasury and local market stakeholders Deliver daily reports including cash position invoicing volumes debtors ageing and AR reports Support audit requirements and ensure compliance with internal controls Analyse reports and propose corrective actions to improve cash flow and reduce bad debt Adhere to organisational objectives and contribute to cost reduction initiatives through automation and process optimisation Who you are Holds a B Com Master s in Finance or Diploma in Finance Possesses solid understanding of the Order to Cash process and basic accounting principles Experienced in outbound collections and reconciliation activities Proficient in Microsoft Excel and ERP systems such as Oracle or SAP Demonstrates strong analytical and problem-solving capabilities Communicates effectively both verbally and in writing with internal and external stakeholders Understands B2B customer dynamics and debt collection processes Familiar with forecasting tools for cash flow prediction and AR reporting Not a perfect fit Worried that you don t meet all the desired criteria exactly At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive whatever their personal or professional background If you re excited about this role but your experience doesn t align exactly with every part of the job description we encourage you to apply as you may be the right candidate for this role or another role and our recruitment team can help you see how your skills fit in What s in it for you Opportunity to work in a global shared services environment with exposure to cross-functional teams Be part of a team that drives financial efficiency and customer satisfaction Gain experience in telecom industry operations and financial reporting Contribute to impactful initiatives that improve cash flow and reduce revenue leakage What skills you will learn Advanced reconciliation and reporting techniques using Excel and ERP systems Stakeholder management across finance and operational teams Process optimisation through Lean Six Sigma methodologies Enhanced communication and negotiation skills in a B2B environment Audit readiness and compliance management VOIS Equal Opportunity Employer Commitment India VOIS is proud to be an Equal Employment Opportunity Employer We celebrate differences and we welcome and value diverse people and insights We believe that being authentically human and inclusive powers our employees growth and enables them to create a positive impact on themselves and society We do not discriminate based on age colour gender including pregnancy childbirth or related medical conditions gender identity gender expression national origin race religion sexual orientation status as an individual with a disability or other applicable legally protected characteristics As a result of living and breathing our commitment our employees have helped us get certified as a Great Place to Work in India for four years running We have been also highlighted among the Top 10 Best Workplaces for Millennials Equity and Inclusion Top 50 Best Workplaces for Women Top 25 Best Workplaces in IT IT-BPM and 10th Overall Best Workplaces in India by the Great Place to Work Institute in 2024 These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do By joining us you are part of our commitment We look forward to welcoming you into our family which represents a variety of cultures backgrounds perspectives and skills Apply now and we ll be in touch Join Us At Vodafone we re working hard to build a better future A more connected inclusive and sustainable world As a dynamic global community it s our human spirit together with technology that empowers us to achieve this We challenge and innovate in order to connect people businesses and communities across the world Delighting our customers and earning their loyalty drive us and we experiment learn fast and get it done together With us you can be truly be yourself and belong share inspiration embrace new opportunities thrive and make a real difference Alert Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud JDEnhancedByTARA Follow us on social media Chat with our employees to learn more about our projects Vodafone is committed to attracting developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business We actively encourage everyone to consider becoming a part of our journey