▷ (15h Left) Team Lead
1 week ago
Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specializes in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, and India. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals. Our clientele includes Fortune 500 and FTSE 100 companies Job Title: Team Lead-Operation Job location : Hyderabad Experience : Min 3 years of experience as TL in US BFSI-Email Process. Operational · Leads a team of 15- 20 customer service associates and motivates them to achieve the KRA Targets. · Responsible for the project execution, monitoring KPIs and Target compliance · Should be well versed with G-suite, particularly Google Sheets and Google Slides. · Oversees effective resource allocation to meet both productivity and quality metrics · Documents issues as needed and ensures adherence to policy and procedures · Manages process, resources, and system applications · Follow standard practices and business procedures. · Performs ad hoc data analysis and participates on various process improvement as needed. · Validation and QA/QC – Perform validation checks for operational processes and data inputs/outputs. · Responsible for complying the internal quality standard. · Perform functions as directed by the immediate superior and project lead. Key Performance Indicators Monitors the Emails/chat taken by the associates and provides them feedback. · Take weekly, monthly Tickets as per KRAs. · Interacts with the quality team to seek feedback on the team’s performance and team quality scores. · Conducts weekly, monthly reviews for the associates. · Prioritizes and assigns work to associates and initiate corrective measures to resolve day- to- day work related problems, its solutions, including scheduling or adjusting overtime requirements, break management as necessary. Devises strategies to minimize attrition & absenteeism. · Organizes training program for the associate Experience Required: 3 years of supervisory experience, preferably in US BFS Email. Fluent English is a must. Excellent knowledge of G-suite. Graduate only Preferred: Min 3 year as Team leader Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses. Contact details Ishika Agarwal Email-ishika.agrawal@firstsource.com
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▷ 15h Left! Motion Graphic Designer T2
1 week ago
Hyderabad, India McDonald's Full timeAbout McDonald's: One of the world's largest employers with locations in more than 100 countries, McDonald's Corporation has corporate opportunities in Hyderabad. Our global offices serve as dynamic innovation and operations hubs, designed to expand McDonald's global talent base and in-house expertise. Our new office in Hyderabad will bring together...
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Ai and ml engineer
4 weeks ago
Hyderabad, India Lead Masters AI Full timeInternship Opportunity – Lead Masters AI (Dubai-Registered AI Company) About Lead Masters AI Lead Masters AI is a Dubai-registered Company operating out of Hyderabad. We build solutions in AI-driven marketing automation, social media management, CRM workflows, and intelligent lead generation. Our mission is to help businesses scale with agentic AI-powered...
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Content Team Lead
3 weeks ago
Hyderabad, India AZISTA INDUSTRIES PRIVATE LIMITED Full timeJob Description We are looking for a Content Writer to join our editorial team and enrich our websites with new blog posts, guides, marketing copy, white papers, product descriptions, social media content. We're looking for someone who will help us expand our digital footprint and drive more value through online content. Responsibilities: Produce...
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(15h Left) Finance Lead
2 days ago
Hyderabad, India Frontline Managed Services Full timeJob Description Welcome to Frontline Managed Services where innovation, technology, and efficiency converge to redefine the landscape of IT, Financial, and Administrative Managed Services for legal and professional service firms. As pioneers in the industry, we are driven by a relentless commitment to excellence. Join Our Team and Be a Catalyst for Change!...
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Lead Modern Trade
3 weeks ago
Hyderabad, India Creamline Dairy Products Ltd. Full timeRole – Head of Modern Trade Reports to – Sales Head Location – Hyderabad, India Business Size ~ INR 200 Cr. Key Responsibilities The purpose of the role is to design and lead the delivery of the annual operating plan for the Modern Trade Division . Reporting directly to the sales head, the incumbent will be part of the leadership team and will play a...
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(15h Left) Technical Lead
2 weeks ago
Hyderabad, India Chubb Full timeJob Category Data Engineering About Chubb Chubb is a world leader in insurance With operations in 54 countries and territories Chubb provides commercial and personal property and casualty insurance personal accident and supplemental health insurance reinsurance and life insurance to a diverse group of clients The company is defined by its extensive product...
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Scrum Master Lead Consultant
1 week ago
Hyderabad, Telangana, India Infosys Full time ₹ 12,00,000 - ₹ 36,00,000 per yearScrum Master Lead Consultant• Primary skills:Process->Development Methodology->Scrum • Good skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency. • Knowledge and experience in handling various well-documented patterns and techniques for...
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▷ 15h Left! Lead Data Engineer
4 days ago
Hyderabad, India Saras Analytics Full timeAbout Saras Analytics: We are an ecommerce focused end to end data analytics firm assisting enterprises & brands in data driven decision making to maximize business value. Our suite of work spans extraction, transformation, visualization & analysis of data delivered via industry leading products, solutions & services. Our flagship product is Daton, an ETL...
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15h Left! Lead Software Engineer
2 weeks ago
Hyderabad, India JP Morgan Chase & Co. Full timeJob Description Join Chase's dynamic Connected Commerce team, where we are revolutionizing the way offers are set up and distributed to web and mobile applications. Our platform is designed to handle 10k-30k transactions per second, ensuring seamless and efficient service to our customers. As the Vice President, Software Engineer at JPMorgan Chase within the...
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15h Left! Lead Data Engineer
2 weeks ago
Hyderabad, India People Prime Worldwide Full time🚀 We’re Hiring: Senior / Lead Data Engineer – Python & GCP | Hyderabad (Hybrid)🚀 Are you someone who loves building scalable data pipelines, designing cloud-native solutions, and solving complex data challenges? Here’s your chance to join a high-performing team working on cutting-edge Data Engineering projects on Google Cloud Platform (GCP)! 💼...