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SAP CRM Technical

1 month ago

Hyderabad India People Prime Worldwide Full time

Job Description Job description Years of experience : 6 Location : Pan India Role Description SAP CRM Solution Architect You will be a key member of the Global Customer Experience Centre of Excellence You will be involved in all aspects of a project lifecycle from presales through prototyping scoping design and implementation Depending upon the size of the project you may be asked to manage a team of more junior consultants Educational Qualifications Degree level or higher Skills and Experience Mandatory - 6 years of SAP CRM experience - At least 3 to 4 full life cycle CRM projects Design to Go Live and should have played Architect role on at least 2 CRM or C4C projects - Strong architectural leadership on CRM solutions - Should be able to independently run business workshops drive functional discussions and recommend solution - Deep understanding of end to end business processes including but not limited to Lead to Cash Customer Service Warranty Management and Repair etc - Experience and involvement in scoping analysis design development customizations and implementation of SAP CRM solution especially Sales and Service - Can solution design configure and demo CRM Sales Service scenarios This should include both standard capability as well as all types of extensions - Detailed understanding of CRM master data and transactional processes for Sales and Service scenarios - Good understanding of CRM to ECCS4HANA integration scenarios from a design implementation and debug perspective when something goes wrong - Understanding of OData and web services - Excellent written and verbal communication skills as this role will entail regular engagement either face to face or via remote technology with clients and Mindtree teams - Experience of working in agile environments - Nice to have - Experience of Trade Promotions Management TPM - Exposure to CRM development - Experience with SAP C4C - Key Attributes - Your personality is critical You will be an animated outgoing person who brings life to the workplace and maintains a positive attitude in all aspects of your job You will be dynamic with a get up and go attitude But most importantly you will have an attention to detail that you bring to everything you do - Your proven approach to creating innovative solutions is key for successful architects at Mindtree as is the ability to communicate brilliantly with other consultants and clients alike - You should be flexible to work in shifts - Finally you will have a cando attitude and willing learn newer technology Skills Mandatory Skills : SAP Process Modelling Suite (Signavio, ARIS, Visio), SAP CRM Func Service