▷ [High Salary] Business Analyst

3 weeks ago


India ACL Digital Full time

Job Description Job Role: Business System Analyst Job Type: Contract Job Location: Remote Job Description: - Technical Product Manager (Business Analyst) responsible for owning the product lifecycle of internal platforms (APIs, workflow engines, integrations) that enable global customer support. - Works closely with engineering and global stakeholders to translate business problems into technical requirements, drive automation and AI-assisted tooling, and deliver solutions that improve agent productivity and customer support outcomes. Must-Have Skills: - 5+ years in Technical Product Management / Business Analysis (preferably with dev or QA background). - Strong understanding of APIs (REST, SOAP, GraphQL) and distributed system architectures. - Experience writing PRDs, functional specs, use cases, system requirements. - Proficiency in SQL and data analysis. - Strong debugging, problem-solving, and cross-team collaboration skills. Preferred Skills: - Experience with customer support systems (case/contact management, workflow orchestration, enterprise integrations). - Familiarity with AI-enabled features (chatbots, ML decisioning, agent assist, AI dev tools). - Strong ownership mindset and systems thinking approach.


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