Support Engineer, Books

2 weeks ago

Chennai, India Amazon Full time

Join Amazon's Books Content Risk Automation team as a Support Engineer III, where you’ll contribute to enhancing our automated risk detection systems by supporting and maintaining rule-based logic, data analysis processes, and scalable tools. You’ll play a vital role in ensuring efficient and accurate content evaluation within Amazon’s digital book ecosystem. This role sits at the intersection of system reliability, operational support, and technical troubleshooting, contributing to the protection of customer trust and platform integrity.

Key job responsibilities
• Support the maintenance and configuration of the Rules Based Matching System (RBMS), including data updates and logic tuning
• Investigate and troubleshoot issues in detection workflows and provide timely resolution for operational disruptions
• Write and maintain scripts (Python/Shell/etc.) to automate routine support tasks and optimize system reliability
• Perform data analysis using SQL and visualization tools (e.g., Tableau) to identify anomalies and contribute to detection logic improvements
• Collaborate with engineers and data scientists on small-scale enhancements or implementation of new features
• Monitor operational metrics and system health, ensuring performance standards are met
• Assist with resolution of escalated issues and contribute to root cause analysis and preventive solutions
This is an onsite role based out of Chennai, India, and work hours are 2 PM to 11 PM IST, Monday to Friday.

A day in the life
Your day starts with reviewing system performance metrics and addressing any critical alerts. You'll work on enhancing detection rules based on recent data patterns, collaborate with data scientists on improving automated classification accuracy, and participate in cross-team meetings to align on risk management strategies. Afternoons involve coding system improvements, analyzing edge cases, and fine-tuning automated workflows. You'll wrap up by mentoring team members and planning upcoming technical improvements.

About the team
The Books Risk Automation team combines traditional risk management expertise with modern automation techniques to protect Amazon's book catalog. We maintain and enhance sophisticated detection systems while selectively incorporating new technologies to improve efficiency. Our work directly impacts customer trust and Amazon's reputation. We're a data-driven team that values practical solutions and measurable improvements over complexity.- 2+ years of software development, or 2+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience in Unix
- Experience scripting in one or more language (e.g. Bash, Python, Perl, Ruby)- Knowledge of web services, distributed systems, and web application development
- Experience working with REST API based services
- Experience troubleshooting & maintaining hardware & software RAID
- Knowledge of AWS Cloud services, including hands-on experience with Lambda, API Gateway, and IAM roles; scripting and troubleshooting skills are a plus

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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