▷ (High Salary) Workplace & Collaboration Sr. Service Delivery Manager D&t

Job Title Workplace Collaboration Sr Service Delivery Manager D T Location Hyderabad India Join Us as a Global Leader - Workplace Collaboration Services Take on a high-impact role leading the delivery of Workplace Collaboration services for over 30 000 users across 60 countries In this position you will play a pivotal role in shaping the future of how our people connect communicate and collaborate by driving innovation operational excellence and human-centered experiences As the Workplace Collaboration Services Lead you will champion AI-driven operations to enhance productivity automation and user satisfaction while inspiring and guiding our global service partners to achieve excellence through a culture of accountability innovation and continuous improvement You will design and deliver seamless digital workplace experiences that bring people together-no matter where they are-to collaborate effectively and thrive in a connected environment In this role you will also ensure reliable secure and scalable collaboration platforms that empower teams to perform at their best every day By working closely with IT HR and business leaders you will align technology strategies with organizational goals and employee needs This position offers a unique opportunity to lead transformation at scale combining technical expertise with vision and empathy to create meaningful impact for thousands of employees worldwide Key Responsibilities Leadership Lead and inspire cross-functional teams to deliver high-quality Workplace Collaboration services with consistency accountability Stakeholder Management Build strong relationships with stakeholders and ensure alignment with business goals and service expectations Continuous Improvement Drive ongoing enhancements in service delivery through structured feedback loops performance monitoring and process optimization Operational Excellence Ensure seamless execution of services maintain high levels of operational efficiency and uphold service level agreements Communication Communicate clearly and effectively across all levels of the organization ensuring transparency and shared understanding Problem-Solving Address and resolve service issues promptly applying root cause analysis and corrective actions to prevent recurrence You Bring To excel as a Senior Service Delivery Manager for Workplace Collaboration you should bring the following essentials Bachelor s degree in information technology Computer Science or a related field combined with an extensive 10 years experience in IT service delivery management in a Microsoft environment particularly in Workplace or infrastructure hosting cloud and reporting Proficiency in ITIL framework along with a strong understanding of security frameworks compliance standards and regulations Moreover expertise in managing and delivering services based on Microsoft solutions including Office 365 SharePoint Teams and other Microsoft Workplace tools Fluent in English both written and verbal with excellent interpersonal and presentation skills to engage with all levels of the organization Proven ability to lead and inspire cross-functional teams fostering a collaborative and inclusive environment Strong analytical skills to manage multiple priorities resolve service issues and drive continuous improvement Experience in managing large managed security services including delivery and contract management with a commercial attitude and negotiation skills We bring Strategic Impact A high-visibility role ensuring the seamless delivery of Workplace Collaboration services that support the digital backbone of our enterprise Cross-Functional Collaboration Partner with leaders across D T Cybersecurity Service Excellence Infrastructure and Business Platforms to align service delivery with business needs Growth Development Opportunities to lead service improvement initiatives refine operational practices and contribute to the evolution of enterprise service standards Global Reach Operate in a diverse international environment with influence across regions and functions Empowered Culture Be part of a collaborative agile and purpose-driven team focused on delivering reliable user-centric services About dsm-firmenich At dsm-firmenich we don t just meet expectations - we go beyond them Join our global team powered by science creativity and a shared purpose to bring progress to life From elevating health to making fortified food and sustainable skincare the impact of your work here will be felt by millions - every single day Whether it s fragrance that helps you focus alternative meat that s better for the planet or reducing sugar without losing flavor this is where you help shape the future of nutrition health and beauty for everyone everywhere And while you re making a difference we ll make sure you re growing too With learning that never stops a culture that lifts you up and the freedom to move across businesses teams and borders Your voice matters here And your ideas They re essential to our future Because real progress only happens when we go beyond together Our application process Interested in this position Please apply on-line by uploading your resume in English via our career portal www dsm-firmenich com careers For further information please contact Nisha Tiwari Talent Acquisition Business Partner Nisha tiwari dsm-firmenich com Inclusion belonging and equal opportunity statement At dsm-firmenich we believe being a force for good starts with the way we treat each other When people feel supported included and free to be themselves they do their best work - and that s exactly the kind of culture we re building A place where opportunity is truly equal authenticity is celebrated and everyone has the chance to grow contribute and feel they belong We re proud to be an equal opportunity employer and we re serious about making our hiring process as fair and inclusive as possible From inclusive language and diverse interview panels to thoughtful sourcing we re committed to reflecting the world we serve We welcome candidates from all backgrounds - no matter your gender ethnicity sexual orientation or anything else that makes you you And if you have a disability or need any support through the application process we re here to help - just let us know what you need and we ll do everything we can to make it work Agency statement We re managing this search directly at dsm-firmenich If you re applying as an individual we d love to hear from you We re not accepting agency submissions or proposals involving fees or commissions for this role