Sr Assoc-tech Ops Engineering

At American Express our culture is built on a 175-year history of innovation shared and Leadership Behaviors and an unwavering commitment to back our customers communities and colleagues As part of Team Amex you ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills develop as a leader and grow your career Here your voice and ideas matter your work makes an impact and together you will help us define the future of American Express How will you make an impact in this role At American Express we know that with the right backing people and businesses have the power to progress in incredible ways Whether we re supporting our customers financial confidence to move ahead taking commerce to new heights or encouraging people to explore the world our colleagues are constantly redefining what s possible - and we re proud to back each other every step of the way When you join TeamAmex you become part of a diverse community of over 60 000 colleagues all with a common goal to deliver an exceptional customer experience every day We are seeking talented and motivated Engineers to join our team to play a key role in driving application support and runtime operations for a suite of applications aligned to the customer experiences The ideal candidate demonstrates strong technical experience and has passion for the reliability and performance of critical business applications Candidate is responsible to provide technical consultation and strategic recommendations and quickly assess and remediate complex platform availability issues This is an opportunity to utilize strong technical skills and aptitude to exceed customer experience and expectations while using American Express Products and Services As a part of the Technology team we make collaboration essential to bring ground-breaking and diverse ideas to life to power the systems services products and platforms for our customers across the globe Responsibilities Provide hands-on support for the runtime operation of our applications ensuring high availability and performance drive Mean Time to Restore service level targets Participate in incident response and root cause analysis efforts to ensure the stability and resilience of the applications Collaborate with software engineering and infrastructure teams to troubleshoot and resolve runtime issues including performance bottlenecks scalability challenges and system failures Contribute to the design and implementation of monitoring alerting and logging solutions to proactively identify and address potential runtime issues Work closely with cross-functional teams to understand the application architecture and provide input on runtime and operational requirements early in the software development lifecycle Support and monitoring of software across test integration and production environments using Continuous Integration and Continuous Delivery tools e g Jenkins etc Automate deployments in test or production environments using standard Explores new automation techniques to refine the agility speed and quality of engineering initiatives and efforts Contribute to the development and maintenance of runtime automation and tooling to streamline operational processes improve efficiency and reduce toil Drive automation and ensure automated test scripts are completed for new features Manage time effectively and work independently and as part of a team Mentor peers and demonstrate a passion for continuous learning environment for the team Good attitude communication willingness to learn and collaborate Bring a culture of innovation ideas and continuous improvement Challenging status quo demonstrate risk taking and implement creative ideas Qualifications BS degree in Computer Science Computer Engineering other technical discipline Work experience in software engineering app support or infrastructure operations or runtime engineering A working understanding of cloud infrastructure distributed systems and containerization technologies with experience in supporting critical business applications being a plus Familiarity with monitoring and logging tools and incident management best practices to ensure reliability and performance of applications in a production environment Solid programming and scripting skills with hands on experience to automate operational tasks using tools such as Python Bash Selenium Linux and Ansible Experience in design and developing mission critical highly available enterprise applications and Java applications performance tuning Excellent problem-solving and troubleshooting abilities focused on understanding and resolving runtime issues quickly Practical experience with implementation of system integration solutions such as APIs and Data integration layers Batch Real-Time Experience with Continuous Integration and Continuous Delivery environment and platforms such as GIT Maven and Jenkins Effective communication skills with ability to explain concepts to product managers and business partners and translate technical terms to meet business needs Excellent collaboration skills with the ability to work effectively in a cross-functional environment Hands on experience with relational and NoSQL databases such as DB2 Redis Postgres Couchbase etc Experience in JCL COBOL DB2 is preferred We back you with benefits that support your holistic well-being so you can be and deliver your best This means caring for you and your loved ones physical financial and mental health as well as providing the flexibility you need to thrive personally and professionally Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical dental vision life insurance and disability benefits depending on location Flexible working model with hybrid onsite or virtual arrangements depending on role and business need Generous paid parental leave policies depending on your location Free access to global on-site wellness centers staffed with nurses and doctors depending on location Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race color religion sex sexual orientation gender identity national origin veteran status disability status age or any other status protected by law Offer of employment with American Express is conditioned upon the successful completion of a background verification check subject to applicable laws and regulations