Helpdesk Senior Associate

Req ID 314446NTT DATA strives to hire exceptional innovative and passionate individuals who want to grow with us If you want to be part of an inclusive adaptable and forward-thinking organization apply now We are currently seeking a Helpdesk Senior Associate to join our team in Noida Uttar Pradesh IN-UP India IN Senior Service Desk Associate English India - Hybrid working Office and Hybrid Office and Remote Competitive Salary Benefits Role Overview The Service Desk SeniorAssociate advises and assists users over the phone chat email in solving problems related to hardware software networks and peripherals using available technology and internal processes procedures Screens diagnoses research and resolves user issues Documents service requests and dispatches orders to support groups for problem resolution Advises users on the interpretation of Information Technology IT policies capabilities limitations etc Provides quick response to ensure maximum uptime of all users Role Responsibilities Manages customer interactions records reported issues in the ITSM Identifies issues apply fixes and investigate root causes using internal instructions Provides technical guidance in activities associated with identifying prioritizing and resolving problems by telephone and e-mail Screens refers and diagnoses internal inquiries and work requests relating to PC maintenance Participates in a supportive role by acting as a liaison between customers and departments within the organization to ensure that all on-line system problems are resolved in an accurate and timely manner Key Skills Ideally University education preferably technical degree or Microsoft certifications Awareness of Microsoft Operating Systems local and Hybrid Office and Remote administration and Microsoft Office family applications Experience of providing Hybrid Office and Remote IT support is an advantage Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills Excellent communication and customer service skills Fluency in English language Flexibility to work shifts if required About NTT DATANTT DATA is a 30 billion trusted global innovator of business and technology services We serve 75 of the Fortune Global 100 and are committed to helping clients innovate optimize and transform for long term success As a Global Top Employer we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies Our services include business and technology consulting data and artificial intelligence industry solutions as well as the development implementation and management of applications infrastructure and connectivity We are one of the leading providers of digital and AI infrastructure in the world NTT DATA is a part of NTT Group which invests over 3 6 billion each year in R D to help organizations and society move confidently and sustainably into the digital future Visit us atNTT DATA endeavors to make accessible to any and all users If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please contact us at This contact information is for accommodation requests only and cannot be used to inquire about the status of applications NTT DATA is an equal opportunity employer Qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status For our EEO Policy Statement please click If you d like more information on your EEO rights under the law please click For Pay Transparency information please click