Sr. Engineer

3 weeks ago

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Job Description Description Position at Wind River - Responsibilities - Provide Technical Support to Software Suite: Cloud Platform, Analytics, OpenStack and Conductor - In depth log debug and analysis - Support customer KPI's and SLA's - Software Upgrades and Patching - Emergency Recovery for outages reported by customers - Maintenance of customer lab environments - Mentor and train others in the organization - Document and develop technical content and solutions for knowledgebase About You - Bachelor's degree in a technical field: Computer Science, Engineering, or similar - Experience working in an external customer facing technical support role - Experience troubleshooting complex technical issues - Excellent written and verbal communication skills in English - Fundamental L2/L3 networking knowledge: network stacks, switching, routing, firewalls, etc. - Experience working with Linux - Ability to work in a dynamic, high pressure customer facing environment - Ability to manage and prioritize numerous customer issues simultaneously. Additional Skills Considered a Plus - Experience with Docker and Kubernetes - Experience with ELK stack - Experience working with Telecommunication Providers - Experience with scripting: Ansible, Bash, Python Benefits Package - Competitive Benefits Package - Birthday and Volunteer Time off - Private life, health and travel insurance - Flexible working hours - Employee Assistance program

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