SME

12 hours ago


Bengaluru India Cognizant Full time

Job Description Looking for immediate joiners Designation: Content Rating Expert (SME) Business Vertical: IOA Reporting Manager: Team Manager (TM) Location: Bangalore (Work from Home) Typical Background: 58 years in HR domain with experience authoring SOPs, managing escalations, and enforcing policy. Role Purpose Apply policy judgment to complex HR cases; define acceptance criteria, mentor Generalists, and refine training data and rubrics to improve model quality. Core Responsibilities - Interpret complex outputs involving eligibility, documentation, SLAs - Define golden examples and edge case boundaries for high-risk flows. - Conduct RCA on recurring defects and suggest rubric/prompt changes. - Mentor peers and support training on nuanced HR topics. Must-Have Experience - Strong grasp of HR SOPs, compliance language, and PII handling. - Experience in SOP authorship or policy rollout. - Skilled in presenting policy rationale and guiding decisions. Minimum Qualifications - Bachelor's Degree, Human Resources or equivalent combination of education, training and or relevant work experience. - 58 years in HR domain with experience reviewing HR content. - Strong consulting skills with all levels of management and the ability to articulate concepts and organizational perspectives in a clear and concise manner. - Ability to work independently, achieve deliverables within tight timeframes, and work effectively in a diverse, collaborative environment. - Strong focus on quality of work and attention to detail. - Excellent written, verbal and presentation communication skills. - Exposure to core HR processes , Working knowledge of HR and CMS systems - Familiarity with HR systems, case tools, and content platforms. - Strong fluency in English and analytical review skills.


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    3 weeks ago


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    3 weeks ago


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    3 weeks ago


    Bengaluru, India DigiHelic Solutions Pvt. Ltd. Full time

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