Senior Manager

Description Presidio Where Teamwork and Innovation Shape the Future At Presidio we re at the forefront of a global technology revolution transforming industries through cutting-edge digital solutions and next-generation AI We empower businesses and their customers to achieve more through innovation automation and intelligent insights The Role We are seeking a strategic experienced leader to oversee and enhance the delivery operations within our Cybersecurity Professional Services practice The Director will lead a team of skilled cybersecurity engineers and consultants driving the delivery of tailored cybersecurity solutions addressing complex customer security challenges This role involves comprehensive oversight of the implementation and integration of advanced solutions including Extended Detection and Response XDR Security Orchestration Automation and Response SOAR Extended Security Intelligence and Automation Management XSIAM Cloud Security Posture Management CSPM and Next-Generation SIEM solutions The ideal candidate possesses exceptional leadership extensive cybersecurity knowledge and proven capabilities in team development customer engagement and operational excellence Responsibilities Oversee end-to-end project delivery including planning execution risk management quality assurance and budget control ensuring all deliverables meet customer expectations Manage mentor and develop high-performing teams fostering an inclusive environment focused on professional growth and collaboration Act as a trusted advisor and strategic partner to customers providing consultative guidance to optimize cybersecurity programs and maximize solution effectiveness Collaborate closely with internal stakeholders including sales product management customer success and engineering to enhance service delivery and customer experiences Define monitor and report on key performance indicators KPIs emphasizing project outcomes customer satisfaction and team performance Lead continuous improvement initiatives aimed at enhancing operational efficiency process automation and service delivery effectiveness Strategically align team skills and capabilities with business needs and market trends ensuring readiness and adaptability Provide proactive customer relationship management addressing escalations promptly and effectively to maintain long-term client satisfaction Oversee quality assurance and quality control processes validating all final customer deliverables against established quality standards Qualifications Bachelor s degree in Computer Science Information Technology Cybersecurity or a related discipline equivalent military experience or industry-recognized certifications CISSP GIAC CISM also considered Minimum of 5 years in cybersecurity professional services or consulting with at least 5 years in a senior leadership or managerial position Proven experience managing high-performing delivery teams directly mentoring staff and leading complex engagements Strong expertise in advanced cybersecurity solutions such as XDR SOAR XSIAM CSPM Next-Generation SIEM SASE SSE and Cloud Security Excellent leadership communication and presentation skills with the ability to translate complex technical concepts into executive-level insights Proven financial acumen including budgeting forecasting resource allocation and profitability management Demonstrated capability in driving innovation and process improvements to enhance team efficiency and service quality Your future at Presidio Joining Presidio means stepping into a culture of trailblazers thinkers builders and collaborators who push the boundaries of what s possible With our expertise in AI-driven analytics cloud solutions cybersecurity and next-gen infrastructure we enable businesses to stay ahead in an ever-evolving digital world Here your impact is real Whether you re harnessing the power of Generative AI architecting resilient digital ecosystems or driving data-driven transformation you ll be part of a team that is shaping the future Ready to innovate Let s redefine what s next together About Presidio At Presidio speed and quality meet technology and innovation Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation security networking digital transformation and cloud computing Presidio fills gaps removes hurdles optimizes costs and reduces risk Presidio s expert technical team develops custom applications provides managed services enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally For more information visit www presidio com Presidio is committed to hiring the most qualified candidates to join our amazing culture We aim to attract and hire top talent from all backgrounds including underrepresented and marginalized communities We encourage women people of color people with disabilities and veterans to apply for open roles at Presidio Diversity of skills and thought is a key component to our business success Recruitment Agencies Please Note Presidio does not accept unsolicited agency resumes CVs Do not forward resumes CVs to our careers email address Presidio employees or any other means Presidio is not responsible for any fees related to unsolicited resumes CVs