Application Support Analyst
4 weeks ago
Provide front-line support for our software applications via email or web form within organization-level agreements Optionally phone and virtual screen share Document all relevant information related to customer requests in an organized fashion Regular and predictable attendance for the designated shift may include rotating holiday support Educate customers to help them gain value from our suite of products Build rapport with our customers and drive high customer satisfaction Follow department and Enverus processes and procedures Accountable for overall individual team productivity and performance through personal contributions achieving set KPIs Collaborate with team members and proactively participate in team discussions Investigate data and product-related issues escalate product bugs or data issues to the second line level thoroughly document pertinent information which enables resolution and anticipate follow-up questions and next steps Deliver client feedback to appropriate teams including all contexts to adequately highlight value-add to the product Provide updates to customers on outstanding issues that have yet to be resolved ROLE COMPETENCIES AND SKILLSEnjoy working with people-kind and patient demeanour Comfortable talking to the older demographicStrong organization and analytical and interpersonal skills include listening asking questions demonstrating empathy and caring Self-disciplined resourceful proactive and productive Comfortable working in a fast-paced changing environmentExcellent written and verbal communication in English Leverages Customer Service expertise to effectively resolve client inquiries Proven ability to work under pressure to take action and achieve results Ability to think outside the box to anticipate follow-up questions and concerns before addressing them proactively Handles quick context changes and can multitask Understand balance between quality and quantity Proficiency in resolving both internal and external conflicts professionally Thrives in team environments and contributes to group discussions Demonstrates resilience through a positive approach to change and challenges High level of self-awareness problem-solving skills and self-regulation DAY-TO-DAY ACTIVITIESPull cases from the BSP queue flagged as Tier 1 and they are handled promptly Manage open cases from the personal queue and ensure the proper follow-up protocols are met Review and update escalated issues by using Salesforce and Jira platforms Collaborate with team members via chat rooms emails and phone calls Ensure that all the communication shared is understood and followed Help customers with general data or product questionsRespond to email and web form inquiries within the established parameters Assist other team members with their queue is follow-ups need to be completed Handle emails to troubleshoot customers issues via our available platforms Salesforce Five9 Ad hoc tasks COMPETITIVE PROFILE2 years experience in application support roles or similar client-facing roles Bachelor s Degree Information Technology background preferred Strong advanced understanding of Microsoft Applications especially ExcelIndustry experience or an industry degree is a plus Understanding how CRM systems work will be an advantage E g SalesforcePrevious exposure to Jira Microsoft Teams and Confluence will be a plus PHYSICAL DEMANDSAbility to sit for long periods work on a computer with repetitive motions and utilize devices typically found in an office environment
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Application Analyst
3 weeks ago
Bengaluru, Karnataka, India Amazon Full timeDESCRIPTIONAmazon is a fast paced dynamic high-tech company Amazon s accounting team is searching for bar-raising Oracle Financials professionals who consistently exceed expectations who thrive in a challenging workplace and who can actively contribute to our talented team This specific role is looking for highly engaged Application Analysts to expand...
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Application Analyst
4 weeks ago
Bengaluru, Karnataka, India ApicalGo Consultancy Full timeLocation : Purpose :The Application Analyst supports assigned Level 1 or 2 business applications and works with staff to collect information about current business processes to determine impact to the business application. Application Analysts may serve as backup or trainee on Level 3 business applications. The Application Analyst advises management on best...
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Data Analyst
2 weeks ago
Bengaluru, Karnataka, India beBeeData Analyst Full timeAbout the RoleThis position is responsible for building scalable datamarts using Redshift SQL to support business reporting. Working closely with the business team, you will understand Amazon Pay's ecosystem, Key Performance Indicators, and new methodologies for measurement.As a data analyst in this role, you will perform complex data analysis, root cause...
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Application Analyst
1 week ago
Bengaluru, Karnataka, India ITC Infotech Full timeUKG Kronos - Sr. Application Analyst or Application AnalystLocation : BangaloreExp : 2 to 9 yearsJob DescriptionActively participate in configuration, implementation, and support of UKG Kronos scheduling solutions across healthcare departments.Collaborate with clinical and operational stakeholders to define scheduling requirements and optimize...
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Application Analyst
3 weeks ago
Bengaluru, Karnataka, India ITC Infotech Full timeUKG Kronos - Sr. Application Analyst or Application AnalystLocation : BangaloreExp : 2 to 9 yearsJob DescriptionActively participate in configuration, implementation, and support of UKG Kronos scheduling solutions across healthcare departments.Collaborate with clinical and operational stakeholders to define scheduling requirements and optimize...
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Salesforce Application Support Analyst
3 weeks ago
Bengaluru, Karnataka, India Quesscorp Full timeGreetings from QUESS Corp LimitedABOUT QUESS CORP LIMITED :Established in 2007 and headquartered in Bengaluru, Quess is one of Indias largest private-sector employers and integrated business service providers. The company has a presence in over 64 locations across India, Southeast Asia, and North America, with a strength of 500,000+ employees.We provide a...
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Technical Support Analyst
2 weeks ago
Bengaluru, Karnataka, India Halliburton Full timeAbout Halliburton :Halliburton is a global leader in providing products and services to the energy industry. We are committed to attracting and retaining top talent by fostering an environment that encourages innovation, growth, and leadership. Join us to experience the challenges, rewards, and opportunities that come with working for one of the world's...
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Application Support Engineer
2 days ago
Bengaluru, Karnataka, India HCLTech Full time4+ YearsLocation: BangaloreSaber Support Experienced preferred ORSomeone with Electrical background who knows wiring harness etc. concepts and some support experience. Good to have PDM tools knowledgeJOB DescriptionJob Title: Saber Application SupportLocation: Bangalore/SwedenJob Type: ConsultantExperience Level: Professional/SeniorAssignment Description:We...
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Technical Support Analyst
1 day ago
Bengaluru, Karnataka, India Cigna Full timeRole title Technical Support AnalystOrganizationCigna is multinational organisation and a leading global health services Provider dedicated to helping people improve their health wellbeing and sense of security Youll be joining a global team with offices located in India Cigna are now primarily following a hybrid work model with Production Support teams...
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Application Support Engineer
2 weeks ago
Bengaluru, Karnataka, India HCLTech Full time4+ YearsLocation: BangaloreSaber Support Experienced preferred ORSomeone with Electrical background who knows wiring harness etc.concepts and some support experience.Good to have PDM tools knowledgeJOB DescriptionJob Title: Saber Application Support Location: Bangalore/Sweden Job Type: Consultant Experience Level: Professional/Senior Assignment...
