Cx Manager
3 days ago
We are seeking a proactive and strategic Customer Experience CX Manager to lead initiatives that enhance customer satisfaction loyalty and advocacy This role involves understanding customer needs analyzing feedback coordinating across departments and driving continuous improvement in the customer journey Bachelor s degree in Business Marketing Communications or related field MBA is a plus 4 years of experience in customer experience customer success or related roles Preferred Skills Certification in CX Design Thinking or Lean Six Sigma Experience working in SaaS retail e-commerce or B2B industries Knowledge of CRM systems customer segmentation and personalization techniques Job Type Full-time Pay 25 000 00 - 30 000 00 per month Benefits Provident Fund Work Location In person
