Learning & Development Specialist

7 days ago


Mumbai Maharashtra, India International SOS Full time

About Aspire lifestyles Aspire Lifestyles is an integrated Concierge personal assistance and customer relationship engagement company We develop design white label loyalty programs for leading brands as their marketing preposition which enables new customer acquisitions retention and loyalty of their customers This position is responsible for new business development B2B by targeting CXO s CMO s and product managers of leading banks Hospitality Luxury Auto Insurance companies along with retention and growth of the current business through relationship key account management Aspire Lifestyles is part of International SOS a leading travel medical and security assistance company We have clients like HDFC AMEX BMW Club Jolie ICICI Bank AU Small Finance Bank VISA Standard Chartered Bank HSBC Tata Motors EV YES Bank Bandhan Bank Club Mahindra etc Key responsibilities Act as the subject matter expert and design develop and deliver innovative Aspire Lifestyles flavored training methodology standards and curriculum Be responsible for all new staff training as well as ongoing development through creative learning for existing staff thereby enhancing the quality of service to Aspire Lifestyles clients and customers Be responsible for the development of a curriculum and establishes a clear accessible service offering via established standards and content to enhance the quality of service to Aspire Lifestyles clients and customers Be a custodian of our brand and our values creating a culture where people are motivated to learn spotlighting and celebrating learning success Key Client Segments Banks Private Banking Wealth Management Credit Card Issuing Banks Credit Card and Insurance Organizations Telecommunications Automotive Airline Hospitality Premium Retail etc RESPONSIBILITES Aligned to the 7 operating pillars of L D 1 Establish Through strong knowledge of the business drives Aspire Lifestyles corporate and business objectives Understands Audits and Compliance needs for refresher standards PCI DSS ISO etc Develops an understanding of needs and establishes a plan Thinking investigating impact Level 4 KPI s at all times 2 Innovate Leads and participates in Creative workshops with multiple stakeholders incorporating best practice experience external research and thinking to achieve optimal results Keeps the user Operations and a Client First focus in mind when initiating development interactions with Aspire Lifestyle team members Utilizes an established network of subject matter experts to assist as required 3 Design Designs and develops development interventions that are blended in their approach embrace the established Design Delivery Principles and use Group templates that appeal to multiple generations of learners Creates and maintains a Learning Development service offering which is customized for Aspire Lifestyles 4 Implement Works with stakeholders to ensure that Educate Expose Experience opportunities are included with development interventions and that all development initiatives are ready in time and geared towards meeting user and client requirements 5 Deliver Delivers development interventions and trains the trainers as required utilising available resources technology and creative mediums as appropriate Ensures that appropriate assessment and necessary remedial action occurs Maintains accurate development records Ensures own development takes place including participation in the Group Trainer Calibration process in order to operate at full potential for the organization enabling own career progression 6 Embed Creates the Stick factor of learning for Aspire Lifestyle through the development of embedding activities including but not limited to providing assessment methods and feedback communications internal media coaching mentoring calibrations and skills knowledge behavior Creates energy for learning which inspires our Aspire Lifestyles Concierge to live and breathe our brand and values while driving a superb service experience for our clients and our members 7 Evaluate Processes calculates analyses and acts on results from Level 1-4 KPIs in evaluating development spotlighting and celebrating learning success Shares best practices within the organization understands training needs and ensures that the outcome matches Level 4 KPI expectations Job Requirement Supports client-specific contractual needs as identified during contract lifecycle Demonstrates user systems and test training environments as needed in client presentations and participates in RFP responses to ensure that systems applications processes and procedures are in line with our overall commercial strategy As a Learning and Development specialist Works within and promote all International SOS s policies and procedures Carries out any other reasonable duties as requested by the direct or functional manager Works at other locations as and when required Works flexible hours as appropriate to meet the needs of the position Key Performance Indicators KPIs Level 1 - Participant enjoyment at an appropriate level conducive to learning Level 2 - Participant learning confidence shift usefulness of curriculum in current and or future job role Level 3 - Application of learning by the participant able to apply learning when performing their current job in calibrations and in call reviews Level 4 - Impact on the Business including customer satisfaction G A ACS or equivalent industry compliance adherence employee satisfaction supported team retention promotions We take care of our Employees Medical coverage for employee Highly engaged and empowered work culture Continuous learning development



  • Mumbai, India Progressive Infotech Pvt. Ltd. Full time

    Company Description Progressive Infotech provides digital workplace transformation and full-stack Infrastructure Services with over two decades of expertise. Driven by its leading cloud management platform, Centilytics, Progressive is positioned in the Gartner Magic Quadrant. With more than 1000+ professionals, 75+ active clients, and a 24x7 operation...


  • Mumbai, Maharashtra, India Progressive Infotech Pvt. Ltd. Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Company DescriptionProgressive Infotech provides digital workplace transformation and full-stack Infrastructure Services with over two decades of expertise. Driven by its leading cloud management platform, Centilytics, Progressive is positioned in the Gartner Magic Quadrant. With more than 1000+ professionals, 75+ active clients, and a 24x7 operation center,...


  • Mumbai, Maharashtra, India, Maharashtra Peoplefy Full time

    Hi All,Greetings of the day!About the CompanyWe are urgently hiring for one of our reputed clients in Navi Mumbai - Ghansoli.About the RoleLooking for a L&D Specialist with below skills:ResponsibilitiesUnderstanding of learning program workflows and LMS operations.Hands-on experience with Oracle or SuccessFactors.Accuracy in reporting and maintaining learner...


  • Mumbai, India Peoplefy Full time

    Hi All,Greetings of the day!About the CompanyWe are urgently hiring for one of our reputed clients in Navi Mumbai - Ghansoli.About the RoleLooking for a L&D Specialist with below skills:ResponsibilitiesUnderstanding of learning program workflows and LMS operations.Hands-on experience with Oracle or SuccessFactors.Accuracy in reporting and maintaining learner...


  • Mumbai, India Peoplefy Full time

    Hi All,Greetings of the day!About the CompanyWe are urgently hiring for one of our reputed clients in Navi Mumbai - Ghansoli.About the RoleLooking for a L&D Specialist with below skills:ResponsibilitiesUnderstanding of learning program workflows and LMS operations.Hands-on experience with Oracle or SuccessFactors.Accuracy in reporting and maintaining learner...


  • Mumbai, India Peoplefy Full time

    Hi All,Greetings of the day!About the CompanyWe are urgently hiring for one of our reputed clients in Navi Mumbai - Ghansoli.About the RoleLooking for a L&D Specialist with below skills:ResponsibilitiesUnderstanding of learning program workflows and LMS operations.Hands-on experience with Oracle or Success Factors.Accuracy in reporting and maintaining...


  • Mumbai, India Peoplefy Full time

    Hi All,Greetings of the day!About the CompanyWe are urgently hiring for one of our reputed clients in Navi Mumbai - Ghansoli.About the RoleLooking for a L&D Specialist with below skills:ResponsibilitiesUnderstanding of learning program workflows and LMS operations.Hands-on experience with Oracle or Success Factors.Accuracy in reporting and maintaining...


  • Mumbai, India Peoplefy Full time

    Hi All,Greetings of the day!About the CompanyWe are urgently hiring for one of our reputed clients in Navi Mumbai - Ghansoli.About the RoleLooking for a L&D Specialist with below skills:Responsibilities- Understanding of learning program workflows and LMS operations.- Hands-on experience with Oracle or SuccessFactors.- Accuracy in reporting and maintaining...


  • Mumbai, India Peoplefy Full time

    Hi All, Greetings of the day! About the Company We are urgently hiring for one of our reputed clients in Navi Mumbai - Ghansoli. About the Role Looking for a L&D Specialist with below skills: Responsibilities Understanding of learning program workflows and LMS operations. Hands-on experience with Oracle or SuccessFactors. Accuracy in reporting and...


  • Mumbai, India Peoplefy Full time

    Hi All, Greetings of the day! About the Company We are urgently hiring for one of our reputed clients in Navi Mumbai - Ghansoli. About the Role Looking for a L& D Specialist with below skills: Responsibilities Understanding of learning program workflows and LMS operations. Hands-on experience with Oracle or Success Factors. Accuracy in reporting and...