Gcp Service Enablement Specialist

Who we are VOIS Vodafone Intelligent Solutions is a strategic arm of Vodafone Group Plc creating value for customers by delivering intelligent solutions through Talent Technology Transformation As the largest shared services organisation in the global telco industry with 30 000 FTE our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group local markets and partner markets to simplify and drive growth With our strategic partner Accenture we work alongside our Vodafone customers other Telco and tech companies to drive transformation meet the challenges of our industry and ensure we stay relevant and resilient This partnership is a unique industry-first model which brings together the best of in-house and 3rd party capability We work with customers across 28 countries from 10 VOIS locations Albania Egypt Hungary India Romania Spain Turkey UK Germany Ireland and with a network of teams in Czech Republic Italy Greece and Portugal VOIS BeUnrivalled CreateTheFuture About this Role We are seeking a skilled individual with 5 years of experience in service enablement delivery or operations ideally within telecom or technology services This role focuses on ensuring service readiness and operational excellence for GCP-based offerings The candidate will work across product delivery and support teams to streamline service documentation manage incidents and changes and drive automation and continuous improvement Familiarity with ITIL Agile DevOps and tools like ServiceNow JIRA and Confluence is essential What you ll do Service Readiness Launch Support Coordinate enablement activities develop runbooks and SOPs and align service capabilities with delivery teams Documentation Process Management Maintain service documentation identify process gaps and ensure compliance with governance standards Stakeholder Coordination Facilitate workshops and syncs across service delivery operations and support teams track KPIs and service health Tooling Automation Collaborate with IT teams to optimise service platforms and automate repetitive tasks Training Communication Conduct onboarding and refresher sessions distribute service updates and change communications Incident Management Lead major incident resolution ensure policy compliance and report incident metrics Change Management Plan and implement changes with minimal disruption manage conflicts and ensure procedural adherence Who you are Proven experience in Service Transition Incident and Change Management Strong knowledge of GCP resources and ITIL frameworks Graduate Postgraduate in Engineering or related technical field Excellent communication and stakeholder management skills Analytical mindset with a problem-solving orientation Comfortable working in shift-based roles and rare travel scenarios Demonstrates Vodafone Way behaviours Speed Simplicity Trust Innovation Customer Obsession and Collaboration Not a perfect fit Concerned you may not meet every requirement Vodafone is committed to creating an inclusive workplace where everyone can thrive If you are excited about this role but your experience does not align exactly with every aspect of the job description you are encouraged to apply You may be the right candidate for this or another opportunity and the recruitment team will support you in exploring where your skills fit best What s in it for you Opportunity to work on cutting-edge service enablement projects within a global telecom environment Exposure to Agile DevOps practices and advanced service management platforms Collaborative work culture with cross-functional teams across geographies Structured career development and learning pathways Inclusive and diverse workplace that values innovation and customer-centricity What skills you will learn Advanced service transition and operational readiness techniques Hands-on experience with GCP ServiceNow JIRA and Confluence Incident and change management best practices in large-scale environments Stakeholder engagement and cross-functional collaboration Process improvement and automation strategies VOIS Equal Opportunity Employer Commitment Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves No form of discrimination is tolerated This includes but is not limited to discrimination based on race colour age veteran status gender identity gender expression sexual orientation pregnancy maternity or parental status ethnicity disability religion or belief political affiliation trade union membership nationality citizenship indigenous status medical condition HIV status neurodiversity social origin cultural background marital or civil partnership status or socio-economic background Join Us At Vodafone we re working hard to build a better future A more connected inclusive and sustainable world As a dynamic global community it s our human spirit together with technology that empowers us to achieve this We challenge and innovate in order to connect people businesses and communities across the world Delighting our customers and earning their loyalty drive us and we experiment learn fast and get it done together With us you can be truly be yourself and belong share inspiration embrace new opportunities thrive and make a real difference Alert Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud JDEnhancedByTARA Follow us on social media and StayConnected Vodafone is committed to attracting developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business We actively encourage everyone to consider becoming a part of our journey