Mgr, Software Engrg Mgmt

Company Description It all started in sunny San Diego California in 2004 when a visionary engineer Fred Luddy saw the potential to transform how we work Fast forward to today - ServiceNow stands as a global market leader bringing innovative AI-enhanced technology to over 8 100 customers including 85 of the Fortune 500xc2xae Our intelligent cloud-based platform seamlessly connects people systems and processes to empower organizations to find smarter faster and better ways to work But this is just the beginning of our journey Join us as we pursue our purpose to make the world work better for everyone About Digital Technology We re not yesterday s IT department we re Digital Technology The world around us keeps changing and so do we We re redefining what it means to be IT with a mindset centre on transformation experience AI-driven automation innovation and growth We re all about delivering delightful secure customer and employee experiences that accelerate ServiceNow s journey to become the defining enterprise software company of the 21st century And we love co-creating using and highlighting our own products to do it Ultimately we strive to make the world work better for our employees and customers when you work in ServiceNow Digital Technology you work for them What you get to do in this role Hiring and onboarding a new scrum team with the focus on Gen Ai and Agentic AI deliverables Build high-quality clean scalable and reusable code by enforcing best practices around software engineering architecture and processes Code Reviews Unit testing etc Work with the product owners to understand detailed requirements and own your code from design implementation test automation and delivery of high-quality product to our users Implement software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs Contribute to the design and implementation of new products and features while also enhancing the existing product suite Be a mentor for colleagues and help promote knowledge-sharing Qualifications To be successful in this role you have 9 - 11 overall exp and 3 years of experience working directly on the design development and rollout of AI ML GenAi Solutions Proven experience in developing highly scalable enterprise applications Proven experience in developing AI-driven enterprise features Strong working experience with JavaScript server side is required Working experience developing applications with Relational Databases MySQL MariaDB etc Working experience with LLMs and prompt engineering is a big plus Experience with AI and machine learning frameworks like TensorFlow PyTorch or similar is a plus Demonstrate strong problem-solving skills the ability to collaborate in multidisciplinary teams and a passion for learning and staying updated with the latest advancements in AI and machine learning Additional Information Work Personas We approach our distributed world of work with flexibility and trust Work personas flexible remote or required in office are categories that are assigned to ServiceNow employees depending on the nature of their work Equal Opportunity Employer ServiceNow is an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements Accommodations We strive to create an accessible and inclusive experience for all candidates If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance Export Control Regulations For positions requiring access to controlled technology subject to export control regulations including the U S Export Administration Regulations EAR ServiceNow may be required to obtain export control approval from government authorities for certain individuals All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities From Fortune xc2xa92025 Fortune Media IP Limited All rights reserved Used under license