Senior Network Operations Engineer

Job Description

In this role you will:

- Identifying actionable incidents using a monitoring system, strong analytical problem-solving skills to mitigate network events/incidents, and following up on routine root cause analysis (RCA), coordinating with support teams and vendors.
- Join major events/incidents calls, use technical and analytical skills to resolve network issues that impact Oracle customer/service, coordinate with SMEs, and provide RCA.
- Fault handling and escalation (identifying and responding to faults on OCI's systems and networks, liaising with 3rd party suppliers, handling escalation through to resolution).
- Development of knowledge and skills in network and system administration, particularly with regard to OCI's own architecture and platforms.
- You will leverageautomation to execute work and develop scripts for routine tasks.
- Executing network changes following the defined Oracle change management process.
- Maintain records of equipment failure and liaise with engineers and suppliers as necessary.
- Contribute to team documentation (runbooks, operations guides, technical documentation) and assist in the onboarding of new hires to the team.
- Assists in the implementation of short, medium, and long-term plans to achieve project objectives, and regularly interacts with senior management or network leadership to ensure team objectives are met.
- Work with a world-class team located across the world - the OCI Global Network Operations team who supports the network infrastructure environment across the globe.

Career Level - IC3

RESPONSIBILITIES:

NOC Operations

- Using existing procedures and tooling, develop and safely complete network changes

- Mentor, onboard and train junior engineers

- Participate in operational rotations providing break-fix support

- Identifying actionable incidents using monitoring systems, strong analytical problem-solving skills to mitigate network events/incidents, and following up on routine root cause analysis (RCA), coordinating with support teams and vendors

- Provide on-call support services as needed, job duties are varied and complex, needing independent judgment

- Join major event/incident calls, use technical and analytical skills to resolve network issues that impact Oracle customers/services

- Fault handling and escalation - Identifying and responding to faults on OCI's systems and networks, collaborating closely with 3rd party suppliers, handling escalation through to resolution

Leadership:

- Collaborates with the GNOC Shift Leads and management to ensure the efficient and timely completion of daily GNOC responsibilities

- Takes the initiative to lead, contribute to and participate in the identification, development and evaluation of projects and tools aimed at enhancing the overall effectiveness of the GNOC

- Drives runbook audits and updates to ensure compliance and collaborate with partner service teams to ensure operational processes are aligned between both teams

- Conduct interviews and participate in the hiring process for junior level engineers

- Lead and/or represent the GNOC in vendor meetings, reviews or governance boards

Automations/Scripting

- The role includes collaborating with networking automation services to integrate support tooling and frequently developing scripts to automate routine tasks

- Preference for individuals with experience in scripting, network automation and databases - Python, Puppet, SQL, and/or Ansible

- You will use automation to complete work and develop scripts for routine tasks

Project Management

- Lead technical projects such as the development and improvement of runbooks and methods of procedures, driving high visibility technical projects and onboarding and training new team members

- Assists in the implementation of short, medium, and long-term plans to achieve project objectives, and regularly interacts with senior management or network leadership to ensure team objectives are met

TECHNICAL QUALIFICATIONS:

Networking

- Expert knowledge in the following protocols: BGP/OSPF/IS-IS, TCP, IPv4, IPv6, DNS, DHCP, MPLS

- Expert knowledge in the following networking protocols: TCP/IP, VPN, DNS, DHCP, and SSL

- Comprehensive/Broad experience in at least 3 of the following network technologies: Juniper, Cisco, Arista, InfiniBand, firewalls, switches and circuit management

- Expert analytical skills and ability to collate and interpret data from various sources

- Ability to diagnose network alerts to assess and prioritize faults and respond or escalate accordingly

- Experience working in a large ISP or cloud provider environment

- Exposure to commodity Ethernet hardware (Broadcom/Mellanox)

- Cisco and Juniper certifications are desired

Design

- Participate in Network lifecycle management through network build and/or upgrade projects

- Participate in network solution design review

SOFT SKILLS & OTHER DESIRED EXPERIENCE:

- Highly motivated and self-starter

- Bachelor's degree is preferred with at least 6-10 years of network-related experience

- Strong oral and written communication skills

- Excellent time management and organization skills

- Comfortable and able to deal with a wide range of issues in a fast-paced environment

- Excellent organizational, verbal, and written communication skills

- Experience with Incident Response plans and strategies

- Have worked with large enterprise network infrastructure and cloud computing environments, supporting 24/7 and willing to work in rotational shifts in a network operations role

Career Level - IC3