Lead - Site Reliability Engineer / DevOps Lead / SRE - Lead

Job Summary The Technical Manager for Site Reliability Engineering (SRE) will lead a team of Site Reliability Engineers, ensuring operational excellence and fostering a high-performing team culture. Reporting to the US-based Director of Systems and Security, this role is responsible for overseeing day-to-day operations, technical mentorship, and strategic alignment with the company’s goals. The Technical Manager will act as a bridge between the team and senior leadership, ensuring clear communication, efficient issue resolution, and continuous improvement in service delivery. Job Responsibilities: ● Provide leadership and management to a remote team of Site Reliability Engineers, ensuring alignment with organizational priorities and goals. ● Oversee team operations, including incident management, technical support, and infrastructure maintenance. ● Act as the primary point of escalation for complex technical issues, collaborating with the Director of Systems and Security, Quality Assurance and Product teams as needed. ● Ensure the team adheres to established SLAs for issue resolution and maintains high customer satisfaction levels. ● Mentor and develop team members, fostering growth in technical skills, problem-solving abilities, and customer engagement. ● Lead initiatives to improve operational processes, tools, and workflows, driving greater efficiency and reliability. ● Collaborate with cross-functional teams, including Product, Engineering, and Operations, to address customer needs and improve platform performance. ● Facilitate regular team meetings, performance reviews, and one-on-one sessions to ensure clear communication and ongoing development. ● Maintain and report on key performance metrics, providing insights and recommendations to senior leadership. ● Stay informed on industry trends and best practices, ensuring the team is equipped with the latest tools and methodologies. ● Participate in strategic planning and contribute to the continuous improvement of the SRE function. Qualifications: ● 5+ Years of proven experience managing technical teams, preferably in Site Reliability Engineering, DevOps, or a related field. ● Strong technical background in cloud computing and infrastructure management, particularly with AWS and Linux-based systems. ● Demonstrated ability to lead and mentor teams in remote and distributed environments. ● Excellent written and oral English communication and interpersonal skills, with the ability to engage effectively with both technical and non-technical stakeholders. ● Strong problem-solving and decision-making abilities, with a focus on root cause analysis and long-term solutions. ● Experience with automation tools (Terraform, Ansible, CloudFormation) and CI/CD pipelines. ● Familiarity with incident management practices and tools, as well as ticketing systems. ● High attention to detail and a commitment to operational excellence. ● Bachelor’s degree in a technical or quantitative science field, or equivalent work experience. Preferred Qualifications: ● AWS certification (any level). ● Experience leading customer-facing technical teams, with a focus on improving service delivery. ● Knowledge of security best practices and governance in cloud environments. ● Strong understanding of networking concepts and system architecture. Key Attributes: ● Empathetic leader who values collaboration, transparency, and accountability. ● Proactive mindset with a focus on continuous improvement and innovation. ● Ability to prioritize and manage multiple initiatives in a fast-paced environment. ● Strategic thinker who can align team efforts with broader organizational objectives. ● Passion for enabling team growth and fostering a culture of learning and development. Job Location: On-site Kolkata Rotating three shifts range between 5:00 AM and 9:00 PM