Banquets Mgr

JOB SUMMARYDirects and motivates team while personally assisting in providing high quality service based on requirements and standards Monitors and controls financial and administrative responsibilities including asset protection Provides clear and concise communications to everyone having ownership in the success of the event Identifies training opportunities and plans a strategy to accomplish goals CANDIDATE PROFILEEducation and Experience High school diploma or GED 2 years experience in the event management food and beverage or related professional area CORE WORK ACTIVITIESManaging Banquet Operations Projects supply needs for the department e g china glass silver buffet presentations props Applies knowledge of all laws as they relate to an event Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction Adheres to and reinforces all standards policies and procedures Maintains established sanitation levels Manages departmental inventories and maintains equipment Uses banquet beverage records to control liquor costs and manage the banquet beverage perpetual inventory Schedules banquet service staff to forecast and service standards while maximizing profits Assists team in developing lasting relationships with groups to retain business and increase growth Participating in and Leading Banquet Teams Sets goals and delegates tasks to improve departmental performance Conducts monthly department meetings with the Banquet team Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine with emphasis on current event trends Acts as a liaison to the kitchen staff Leads shifts and actively participates in the servicing of events Ensuring and Providing Exceptional Customer Service Sets a positive example for guest relations Interacts with guests to obtain feedback on product quality and service levels Responds to and handles guest problems and complaints Empowers employees to provide excellent customer service Ensures employees understand expectations and parameters Strives to improve service performance Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement Reviews comment cards and guest satisfaction results with employees Conducting Human Resources Activities Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures Observes service behaviors of employees and provides feedback to individuals Monitors progress and leads discussion with staff each period Participates in the development and implementation of corrective action plans Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges focuses on continuous improvement of guest satisfaction Attends and participates in all pertinent meetings Marriott International is an equal opportunity employer We believe in hiring a diverse workforce and sustaining an inclusive people-first culture We are committed to non-discrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law About the Team Marriott Hotels strive to elevate the art of hospitality innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe As a host with Marriott Hotels you will help keep the promise of Wonderful Hospitality Always by delivering thoughtful heartfelt forward-thinking service that upholds and builds upon this living legacy With the name that s synonymous with hospitality the world over we are proud to welcome you to explore a career with Marriott Hotels In joining Marriott Hotels you join a portfolio of brands with Marriott International Be where you can do your best work begin your purpose belong to an amazing global team and become the best version of you JW Marriott is part of Marriott International s luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world JW believes our associates come first Because if you re happy our guests will be happy JW Marriott associates are confident innovative genuine intuitive and carry on the legacy of the brand s namesake and company founder J Willard Marriott Our hotels offer a work experience unlike any other where you ll be part of a community and enjoy true camaraderie with a diverse group of co-workers JW creates opportunities for training development recognition and most importantly a place where you can pursue your passions in a luxury environment with a focus on holistic well-being Treating guests exceptionally starts with the way we take care of our associates That s The JW Treatmentxe2x84xa2 In joining JW Marriott you join a portfolio of brands with Marriott International Be where you can do your best work xe2x80x8b begin your purpose belong to an amazing globalxe2x80x8b team and become the best version of you