Lead Consultant
2 weeks ago
Job Description Inviting applications for the role of Principal Consultant - IT Ops Analyst In this role, you will lead major incident response, coordinate technical teams, ensure service reliability, and support executive users while driving automation and continuous improvement across IT operations. Responsibilities - Serve as Tier 2 support for IT Infrastructure and Lead Major Incident and Crisis Management activities - Coordinating technical teams and managing executive-level bridge calls and communications. - Conduct Post-Incident Reviews (PIRs), documenting root causes and driving preventive actions. - Monitor alerts from MGS Monitoring Centre tools, perform event correlation, and reduce false positives to prevent user impact. - Collaborate with third-level support teams to drive proactive and reactive Problem Management and implement permanent fixes. - Act as Technology Lead for one or more domains, working to reduce incident recurrence and improve system reliability. - Support project teams during service transitions, ensuring smooth integration of new technologies into operations. - Train and coach Service Desk (L1) agents, enhancing the Knowledge Base and leading handover sessions. - Provide premium support for executive users (ECS), ensuring high-touch service and discretion. - Contribute to digital transformation initiatives by identifying automation and AI opportunities within IT Operations. Qualifications we seek in you Minimum Qualifications - ServiceNow or other ITSM tools - Monitoring platforms (e.g., Splunk, Dynatrace, DataDog) - Familiarity with Microsoft 365, SAP, Unix, Networking - Crisis Management & Executive Communication - Advanced Incident Resolution (beyond L1 scope) - Root Cause Analysis & Problem Management - Event/Alert Triage and Monitoring Systems - Technical Domain Expertise (e.g., Infra, SAP, Cloud) - Behavioural & Leadership Competencies: - Strong collaboration across global teams - Customer-centric mindset - Knowledge sharing and peer coaching - Continuous improvement and digital innovation focus Preferred Qualifications/ Skills - Exposure to automation/AI/chatbot tools (preferred) - - - - - -
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Lead Consultant
2 weeks ago
hyderabad, India Argano Full timeAbout Argano:Argano is the world's largest global digital consultancy, exclusively connecting design and delivery for the transformation of high-performance business operations, extending our clients' commercial agility, profitability, customer experience, and growth. Our strategic consulting, bolstered by proprietary IP, provides a comprehensive view of...
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Lead Consultant
4 days ago
Hyderabad, Telangana, India Argano Full time ₹ 12,00,000 - ₹ 36,00,000 per yearJOB SUMMARY: A Lead Consultant at Argano is a highly experienced professional in the consulting family responsible for managing mid-to-large size client engagements and contributing to the growth and development of the consulting practice. The ideal candidate will be a consummate professional who can thrive in an upbeat and innovative environment and...
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Lead Consultant
2 days ago
Hyderabad, Telangana, India Argano Full time ₹ 12,00,000 - ₹ 36,00,000 per yearDescription JOB SUMMARY: A Lead Consultant at Argano is a highly experienced professional in the consulting family responsible for managing mid-to-large size client engagements and contributing to the growth and development of the consulting practice. The ideal candidate will be a consummate professional who can thrive in an upbeat and innovative environment...
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Lead Consultant
1 week ago
Hyderabad, Telangana, India NTT DATA Full time ₹ 12,00,000 - ₹ 36,00,000 per yearJob Description:Job Title: Lead Consultant– OT-VIM-L3Experience: 8+ YearsLocation: IndiaEmployment Type: Full-TimeRole OverviewAs a Lead Consultant specializing in OpenText Vendor Invoice Management (OT-VIM), you will lead the design, implementation, and optimization of invoice management solutions for enterprise clients. You will be responsible for...
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Lead Consultant
4 days ago
Hyderabad, Telangana, India c117953c-c4fb-48c5-aabe-fdde07f38d5d Full time ₹ 12,00,000 - ₹ 36,00,000 per yearJOB SUMMARY:A Lead Consultant at Argano is a highly experienced professional in the consulting family responsible for managing mid-to-large size client engagements and contributing to the growth and development of the consulting practice. The ideal candidate will be a consummate professional who can thrive in an upbeat and innovative environment and...
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Lead Consultant
4 days ago
Hyderabad, Telangana, India Argano Full time ₹ 12,00,000 - ₹ 36,00,000 per yearOracle Cloud Maintenance Modules: Maintenance Asset Management Inventory Procurement Install Base What we are looking for: Argano is seeking a Lead Oracle Cloud Maintenance Consultant. The ideal candidate will be a consummate professional who can thrive in an upbeat and innovative environment and collaborate with clients to deliver a...
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Lead Consultant
2 days ago
Hyderabad, Telangana, India Argano Full time ₹ 12,00,000 - ₹ 36,00,000 per yearDescriptionOracle Cloud Maintenance Modules: Maintenance Asset Management Inventory Procurement Install Base What we are looking for: Argano is seeking a Lead Oracle Cloud Maintenance Consultant. The ideal candidate will be a consummate professional who can thrive in an upbeat and innovative environment and collaborate with clients to deliver a...
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Lead Consultant
2 weeks ago
Hyderabad, Telangana, India Argano Full time ₹ 6,00,000 - ₹ 18,00,000 per yearAbout Argano:Argano is the world's largest global digital consultancy, exclusively connecting design and delivery for the transformation of high-performance business operations, extending our clients' commercial agility, profitability, customer experience, and growth. Our strategic consulting, bolstered by proprietary IP, provides a comprehensive view of...
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Lead Consultant
3 days ago
Hyderabad, Telangana, India c117953c-c4fb-48c5-aabe-fdde07f38d5d Full time ₹ 12,00,000 - ₹ 36,00,000 per yearOracle Cloud Maintenance Modules:MaintenanceAsset ManagementInventoryProcurementInstall BaseWhat we are looking for :Argano is seeking a Lead Oracle Cloud Maintenance Consultant. The ideal candidate will be a consummate professional who can thrive in an upbeat and innovative environment and collaborate with clients to deliver a state-of-the-art solution. The...
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Lead Consultant
1 week ago
Hyderabad, Telangana, India NTT DATA Full time ₹ 12,00,000 - ₹ 24,00,000 per yearJob Description:Job Title: Lead Consultant – ISU (FICA)- L3Experience: 8+ YearsLocation: IndiaEmployment Type: Full-TimeRole Overview:As a Lead Consultant in SAP ISU – FICA (Contract Accounts Receivable and Payable), you will be responsible for leading the design, implementation, and support of financial processes within the SAP ISU environment. You...
