Program Manager

Job Description

We are currently seeking Program Manager with relevant experience in Agile project management, product launch management, change management and organizational dynamics for Global Markets.

Program management team is responsible to plan and deliver end to end complex programs . This team work across product, engineering, multiple other cross-functional teams, internal and external partners to ensure timely planning, execution and launch / go-to market of programs.

Job Description:

Your way to impact

As a program manager, you manage end to end programs and bring overall visibility into program delivery ensuring governance structures and timely execution. You align the needs and timelines of portfolios by release planning and scrum of scrums. You facilitate data driven decision making by tracking, measuring, and visualizing key metrics across the org, and by coordinating all activities from goal setting to launch. You bring process and execution best practices, resolving complex roadblocks and / or dependencies.

In your day-to-day role you will be responsible for

- Organize and lead planning activities resulting in the creation of a release/program roadmap. Ensure all teams align with enterprise planning expectations.
- Define launch strategy for new product capabilities including geographic scope and rollouts, detailed timing, ramp and analytics plan.
- Proactively manage across stakeholder groups to establish interdependencies, identify risks and resource constraints, and eliminate significant roadblocks in a timely fashion.
- Exercise smart decision-making and effectively collaborate with other leaders and stakeholders to address key issues and roadblocks aggressively and in a timely fashion.
- Ensure measurable KPIs are developed for the program, and that they align to the overall KPIs for the product.
- Design and manage pilots and beta testing.
- Create and manage clear Gating Criteria with business partners for Go/No-go decisions.
- Ensure regular, active communication with adjacent programs and external stakeholders, including international regions.
- Identify program impediments and addresses including proper escalation to individuals/groups as needed.
- Lead program retrospectives and commitment to improvement on a regular cadence
- Advocate and manage program implementation according to PayPal's product lifecycle management.
- Maintain awareness of the cross product/program synergies and actively communicate opportunities to simplify or better align work across teams.
- Lead effective project/program governance and stakeholder management, ensuring adequate understanding of timelines, resource needs, risks, contentions, and dependencies.
- Assess the current methodology, identify/rationalize gaps vs. best practices, and continuously improve the process to support our aggressive deployment schedule.

What do you need to bring

Professional experience requirements:

- Relevant experience organizing multiple teams delivering on software/product development initiatives required. Agile product lifecycle management experience preferred.
- Successful track record of managing complex development programs to deliver technical solutions and achieve business results, positively impacting the customer experience.
- Proven ability to develop effective, matrixed, cross-organization relationships, collaborating and communicating across business and technology stakeholders and multiple geographies
- Strong technical acumen and strong voice of the customer across the program delivery lifecycle.
- Good knowledge of project management process, project management software tools, templates and management techniques
- Experience with different software development methodologies including the agile development methodology such as Scrum
- Success in developing program/project level artifacts to support a major software implementation program with concurrent releases

Key competency requirements:

- An inherent bias to action
- Proven leadership skills; self-motivated and a self-starter with a Can do attitude
- Team player, energetic personality, quality minded, focused, committed and able to work independently in a fast-paced, changing environment
- High degree of professional confidence and credibility with effective presence, strong written and verbal communication skills, able to communicate technical concepts and plans at all levels
- Sharp business judgment, detail oriented yet able to always see the big picture
- Strong partnering and influencing skills in all mediums and throughout all levels of the organization including senior leaders
- Strong problem-solving skills, able to prioritize among many conflicting needs, advocate a course of action, and pursue it consistently
- Ability to adapt, be flexible and responsive to dynamic situations

*We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply

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