Bloom - Team Leader - Reservations (3-5 yrs) (12/08/2025)

3 weeks ago

Delhi, India Bloom Hotel Group Full time

About Bloom

- Bloom Hotels is one of India's fastest-growing hospitality brands with 70+ properties. Known for design, tech-enabled service, and guest-first stays. Bloom operates four sub-brands focused on smart, high-quality hospitality.

- If you're driven, dynamic, and guest-obsessed, this is where you bloom

Key Responsibilities :

1. Supervise and guide the reservations team to handle calls, emails, and booking requests efficiently and professionally.

2. Monitor reservation entries in the Property Management System (PMS) to ensure accuracy and compliance with brand standards.

3. Coordinate with Sales, Revenue, and Front Office teams to manage room inventory and optimize occupancy.

4. Train and mentor team members on upselling techniques, system usage, and guest service excellence.

5. Review and manage amendments, cancellations, and special requests in line with hotel policies.

6. Analyze daily/weekly reservation reports and recommend actions to improve revenue performance.

7. Handle escalated guest inquiries and resolve booking-related issues promptly.

8. Ensure adherence to departmental SOPs and assist in developing process improvements.

Key Requirements

1. Education : Graduate in Hospitality / Hotel Management or related field preferred.

2. Experience : 3-5 years in hotel reservations, with at least 1-2 years in a supervisory/team leader role.

3. Proficiency in hotel PMS (Opera, IDS, or similar).

4. Strong communication, problem-solving, and leadership skills.

5. Customer-focused with a track record of delivering exceptional guest experiences.

6. Ability to work in a fast-paced environment and manage multiple priorities.

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