15h Left) Solution manager, GBS

3 weeks ago

Mumbai, Maharashtra, India Wartsila Full time
Job Description

- We are always on the lookout for a talent with a growth mindset are you the one
- We are looking for a Solution Manager, GBS (Global Business Services) with a main responsibility in you will be responsible for overseeing the ServiceNow Source-to-Pay application, ensuring its seamless performance, continuous improvement, and alignment with business objectives
- The preferred location for this position is Vaasa or Helsinki but also Navi Mumbai are negotiable
- We offer a possibility to hybrid remote work
- Your role and responsibilities:
- As a Solution Manager, GBS you will ensure that Source to Pay application related IT services are delivered effectively and efficiently, meeting the needs and expectations of users and stakeholders
- You will work closely with various IT teams, business stakeholders, manage service performance, and ensure continuous improvement in IT service delivery
- Youll be working as a part of a dynamic and collaborative Service Integration and Management team in with diverse expertise in Information Management
- Requirements for the position:
- Lead the management and optimization of the ServiceNow Source-to-Pay application, ensuring its efficiency, reliability, and scalability
- Drive IT enhancements, leveraging industry best practices to improve workflow automation and process efficiencies
- Ensure IT performance by fostering collaboration, implementing best practices, and maintaining a high standard of service delivery
- Work closely with cross-functional teams to align IT solutions with business needs and ensure stakeholder satisfaction
- Monitor and report on key IT performance metrics, driving data-driven decision-making
- Stay ahead of industry trends and innovations to enhance the ServiceNow capabilities within the organization
- Qualifications/to be able to succeed in the position we expect you to have:
- 5+ years implementing the GBS processes and solutions with deep expertise of ServiceNow platform
- Strong understanding of ITIL methodologies and ITSM concepts, knowledge of Agile/Scrum and DevOps methodologies
- Excellent communication skills (both written and verbal) with strong presentation and facilitation skill
- Excellent analytical and problem-solving skills with a passion to understand and fulfil customer needs
- Leadership and strategic thinking skills

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