Group Manager

SummaryWe are seeking a Group Manager with Experience 8-10 years in BPO with 5 years in Training Development Must have worked in the Utilities Energy sector electricity gas water services BPO The ideal candidate will possess deep expertise in Training Content Optimization Adult Learning Principles Andragogy and Instructional Design This is a client-facing role requiring experience in leading multiple teams and locations managing training metrics and driving operational improvements Location Mumbai Vikhroli Thane Shifts UK shifts 1 PM to 10 PM or 2 PM to 11 PMYour Future Employer A renowned organization in the BPO industry with a focus on Utilities providing innovative training solutions and operational improvements to its global clientele Responsibilities Lead training teams across multiple locations ensuring consistent KPI delivery and optimal performance Optimize training content and methodology using Adult Learning principles Andragogy Analyze and evaluate the business impact of training programs including Resource Planning Resource Optimization and Learning Curve ROI Implement training metrics that tie into business metrics and provide actionable insights for improvement Conduct Market Research Analysis on emerging training models and methodologies Manage client interactions regularly as part of a client-facing role ensuring alignment with business objectives Collaborate with internal stakeholders to drive operational improvement projects in training Lead training-related digital transformation projects leveraging tools like GoAnimate Captivate Vyond Articulate Storyline 360 and Gamification Maintain update and optimize training content ensuring it is relevant and effective Drive cost-reduction and revenue generation initiatives to maximize training ROI Requirements 8-10 years of experience in the BPO industry with a minimum of 5 years in training Extensive knowledge of Utilities domain and deep understanding of Training Needs Analysis TNA TNI Proven expertise in Instructional Design eLearning and digital tools like Articulate Storyline 360 Captivate Vyond and LMS Experience in training metrics analysis and ability to link training outcomes to business performance Ability to lead and manage multiple teams and locations effectively Strong communication skills with experience interacting with both internal stakeholders and end clients Six Sigma Lean certification with a focus on process improvement and cost-reduction projects Proficiency in Excel and PowerPoint for creating reports and presentations What is in it for you Opportunity to work in a leadership role with a growing company in the BPO sector Collaborate with global teams and make a significant impact in training delivery and process improvements Competitive salary and benefits package Career growth potential with exposure to innovative training technologies and digital transformation initiatives Reach Us If this opportunity aligns with your career aspirations please share your updated profile at hrishikesh narayan crescendogroup in Disclaimer - Crescendo Global specializes in Senior to C-level niche recruitment We are dedicated to empowering job seekers and employers with a seamless job search and leadership hiring experience We are an equal-opportunity employer and do not discriminate based on race religion gender age or disability Note Due to the high volume of applications we may not be able to respond to every applicant If you do not hear back within a week kindly assume your profile has not been shortlisted We appreciate your patience Profile Keywords - Group Manager BPO Training Instructional Design eLearning Utilities Six Sigma Training ROI Training Metrics LMS Articulate Storyline Captivate Vyond PowerPoint Process Improvement