Assistant Manager

4 weeks ago

Nashik, India Ksb Pumps Limited Full time

Job Description Assistant Manager - Warranty Management (Standard Industrial Pumps) KSB Pumps Limited is looking for an Assistant Manager to lead the effective complaint management for our standard industrial pumps. This role is perfect for a professional with a Degree/Diploma in Mechanical Engineering and 8-10 years of exclusive experience in the Pump Industry, who is dedicated to ensuring timely complaint closure, conducting root cause analysis, and enhancing service processes to industry standards. Responsibilities: - Effectively manage complaints for standard industrial pumps. - Ensure on-time complaint closure for standard industrial pumps. - Manage field service coordinators and daily monitor complaints until closure. - Perform root cause analysis of complaints and identify scope for improvement with effective data analysis. - Provide technical support to the Field Service team as required. - Book & execute spares for warranty complaints. - Support PM&PS (Product Management & Production Systems) for product/process improvement. - Review complaints, warranty claims, & conduct complaint analysis, communicating findings to all concerned people in Plant, Branch Office (BO) & Zonal Office (ZO). - Arrange Technical Trainings for the Industrial Product Group. - Manage warranty & service agreements with suppliers. - Maintain track record of complaints and perform data analysis. - Enhance the service processes and practices to the industry standard. Skills: - Comprehensive pump industry knowledge. - Strong customer facing skills. - Excellent leadership qualities. - Innovative mindset. - Good communication & quick decision-making skills. - Target orientation and Problem Solving abilities. - Strong Planning and Coordination skills. - Good Communication & Presentation Skills. - Experience with SAP. - Flexible approach. - Ability to work under pressure. Qualifications: - Formal education: Degree/Diploma - Mechanical. - Professional experience: 8-10 years (Experience in Pump Industry Only).

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