Operations Associate

21 hours ago


Hyderabad, India ServCrust Full time

Position: Operations Associate We are looking for a proactive and enthusiastic Operations Associate to join our fast-growing startup. In this role, you will be at the heart of our platform’s operations, ensuring smooth onboarding, support, and training for both suppliers and consumers. Key Responsibilities: - Act as the primary point of contact for partners (users/sellers/buyers), managing onboarding, product listing, order fulfilment, and payment coordination. - Provide timely support via phone, email, and chat, resolving inquiries, technical issues, and operational concerns efficiently. - Conduct in-person and virtual training sessions to educate partners on app installation, registration, and key functionalities, driving adoption and usage. - Monitor partners performance for compliance with platform policies, offering feedback to enhance efficiency and satisfaction. - Collaborate with operations, technical, and support teams to streamline workflows, address escalations, and improve partners’ experience. - Maintain records and gather feedback on partners engagement and training to support continuous process improvement and partners retention. Requirements: - Bachelor’s degree in business, Communication, or a related field with 1–3 years of experience in Operations, Training, Customer Support, or Partners Management. - Strong verbal and written communication skills in English, Hindi, and Telugu; Kannada or Marathi is a plus. - Basic understanding of mobile apps, digital platforms, e-commerce tools, and CRM or partners support & fulfilment systems. - Ability to explain technical concepts clearly to users or customers. - Customer-focused, with strong interpersonal, problem-solving, and multitasking skills. - Self-motivated, adaptable, proactive, and willing to travel for partner training, onboarding, or field support. What We Offer: - Competitive salary and benefits package. - Opportunities for growth and professional development. - Dynamic and innovative startup culture. Join us to help shape exceptional partnerships in the e-commerce space



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