▷ (3 Days Left) Project Delivery And Service Manager, Bess, India

Position Summary The Project Delivery and Service Manager - India is responsible for overseeing the execution and after-sales service of utility-scale Battery Energy Storage System (BESS) projects in India. This includes managing end-to-end project delivery, ensuring compliance with technical and safety standards, coordinating with internal and external stakeholders, and leading service support during the operational phase. Key Responsibilities Project Delivery - Lead the execution of utility-scale BESS projects from end-to-end. - Serve as the main interface between clients, EPCs, suppliers, and internal departments (engineering, procurement, logistics). - Monitor project milestones, manage schedules, budgets, quality, and risk mitigation plans. - Ensure timely completion of delivery, commissioning and Site Acceptance Tests (SAT). - Coordinate site activities including HSE compliance, local permitting, inspections, and punch list resolution. - Manage subcontractors, local service partners, and field technicians. Service & Support - Provide technical and service support during the operational phase. - Lead the development and execution of LTSA, including preventive and corrective maintenance strategies. - Coordinate spare parts logistics, service ticketing, and remote support channels. - Ensure SLA compliance (e.G. Availability guarantee) and customer satisfaction through high-quality after-sales service. - Work with global service teams to implement process improvements and root cause analysis for failures. Pre-Sales Support - Act as the service-oriented point of contact for clients during the sales and tendering process. - Provide input to commercial teams on service scope, delivery timelines, warranties, and O&M offerings. - Participate in customer meetings, RFP/RFQ response preparation and contract negotiations regarding project delivery and service terms. - Support service documentation review and service proposal development in collaboration with internal teams. After Sales Service Operations - Establish and oversee service support processes for preventive and corrective maintenance, warranty claims and spare parts logistics. - Ensure customer satisfaction through timely service ticket resolution and performance issue response. - Manage subcontracted service providers and field technicians to ensure SLA adherence and safety compliance. - Serve as the voice of the customer for post-sales feedback and technical issues. - Work with internal teams to suggest design or process improvements based on project learnings and customer feedback. - Contribute to regional knowledge base and process optimization initiatives. - Oversee training and development of local teams and third-party service providers. Qualifications & Experience - Bachelor's degree in Electrical Engineering, Energy Systems, or related technical discipline. - 5+ years’ experience in project management or service delivery, ideally in energy storage, renewable energy, or power systems. - Proven track record delivering utility-scale renewable energy projects in India. - Strong knowledge of BESS components (PCS, BMS, EMS, batteries), commissioning, and operations. - Understanding of Indian grid codes, regulatory compliance, and local construction norms. - Proficient in English and Hindi to liaise with local counterparties. Fluency in Chinese is highly desirable in order to liaise with Chinese counterparties. - Strong leadership and stakeholder management skills. - Excellent problem-solving and organizational abilities. - PMP or equivalent project management certification is a plus.