Service Engineer

Job Description Role Summary: The Network Engineer is a hybrid position with the primary role to assist in the smooth operation of GTT's Global Network under the supervision of the Network Operations Manager. This is a large-scale network spanning the globe and is built on a multi-platform environment. The role is varied and demands a totally flexible approach to all tasks associated with this position. Internal Job Description Position Title: Service Engineer Location: Pune Job Profile: Network Technician ST-2 Department: NOC Teams Role Summary The Network Engineer is a hybrid position with the primary role to assist in the smooth operation of GTT's Global Network under the supervision of the Network Operations Manager. This is a large-scale network spanning the globe and is built on a multi-platform environment. The role is varied and demands a totally flexible approach to all tasks associated with this position. Job Scope/Supervision The successful candidate should be comfortable working within an expanded and very fast-paced team environment. Duties And Responsibilities o Assisting in customer test & turn-up (DWDM/ADM/Ethernet) o Customer circuit troubleshooting with the aid of industry-standard test equipment. o Liaising with all GTT NOC Engineers and Network Operations departments in other countries o Report writing and creating/maintaining inventories. o Assisting in the management of a Planned Preventative Maintenance program and schedules o Network installations / troubleshooting. o Non-routine duties will be allocated as deemed necessary. o Training other members of staff when applicable. o Generate site documentation such as maintaining records and files, preparing reports, and ordering supplies and equipment. o Periodically inspect the equipment, locate, and correct problems before breakdowns occur. o Ability to replace items such as circuit breakers, fuses, switches, lamps, electrical & electronic components, and cable. o When working with more complex items of plant, they may work with engineers, engineering technicians, or industrial machinery installation, repair, and maintenance workers. o Supervise planned works, carrying out postmortems upon completion to assess the efficiency / financial worth and lessons learned from said works. o Aim to constantly reduce operational running costs. o Review / authorize and manage MOPS (method of procedures) RA's (Risk Assessments) and back out plans prior to on-site works taking place assessing all potential risks and consequences relating to specific works. o Provide hands-on and technical assistance during an emergency. Required Experience/Qualifications o Experience In Optical Networks And Technical Facilities Required. o Minimum of 2 years of experience in an operational environment in a medium to large-scale carrier / ISP would be a definite advantage. o Experience in a role with hands-on complex technical problem solving as a daily occurrence. o Degree in Engineering related field preferably Telecoms / Datacomms modules covered. o Experience with hands-on installs of power and telecoms equipment o Strong Fiber management principles o Experience with test equipment OSA / OTDR / BERT / RFC 2544 test sets GTT COMMUNICATIONS INDIA PRIVATE LIMITED GTT COMMUNICATIONS INDIA PRIVATE LIMITED (formerly known as Hibernia Atlantic Communications Private Limited) 8th Floor, Platinum Towers, Final Plot No.4 City Survey No.1678 to 1683, Bhamburda, Shivajinagar, Pune-411005, Maharashtra, India. CIN: U74900PN2011FTC143259 | Tel: India +91. 7391090000 o Experience with troubleshooting BGP, MPLS, VPLS, DSL, PPP, IP Routing and Switching technologies. o A solid understanding of SONET/SDH principles is required. o Ethernet & TCP/IP & OSI experience is a distinct advantage. o Optical network installation and troubleshooting skills will be an advantage. o Responsibility for H&S practices o Management & control of contractors o Knowledge of network monitoring and other administrative tools o Knowledge of networking technologies and protocols. o Strong PC skills utilizing MS Office and industry-standard software. o Flexibility to assist in the 24 / 7 / 365 Network Operations Team. o Strong knowledge of industry technologies/contacts and lead times o Understanding of working in Data Centres and Comms Rooms/Exchanges. o Competency in handling AC/DC power o Ability to work independently and as part of a team. o Self-motivated o Excellent written and communication skills o Creative problem-solving abilities Hours/Travel/Shift (Where Applicable) Mainly US business hour shifts, rotational. Core Competencies o Accuracy and Attention to Detail: Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision. o Managing Multiple Priorities: Knowledge of effective self-management practices; ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation. o Problem Solving: Knowledge of approaches, tools, and techniques for recognizing, anticipating, and resolving organizational, operational, or process problems; ability to apply knowledge of problem-solving appropriately to diverse situations. o Root Cause Analysis: Knowledge of the concepts, principles, and techniques of root cause analysis (RCA); ability to use a structured approach to identify the underlying causes of problems in a particular environment and the changes needed to prevent recurrences. o IP Technologies and Protocols: Knowledge of the features and policies of IP technologies and protocols; ability to configure, deploy and support IP-based networks and services. o IP-based Services: Knowledge of the features and functions of IP-based services; ability to configure, deploy and support TCP/IP-based networks and associated services. o Troubleshooting Network Problems: Knowledge of tools and techniques to troubleshoot network problems; ability to anticipate, recognize and resolve technical (network, hardware, software, equipment or operational) problems. Universal Competencies o Continuous Improvement: Knowledge of transformation initiatives to drive fundamental changes and enhance responsiveness and efficiency to core business practices. Ability to drive cultural changes from best effort to results-oriented. o Customer First (Customer Facing): Knowledge of customer interactions, creating a culture of accountability, collaboration, and partnership. Ability to build an environment supporting customer value creation at every level. o Operational Excellence: Understanding the system-driven processes for consistency and scalability. Ability to re-focus processes and systems from integration activity to maximizing a positive customer impact and anticipating future trends.