High Salary Senior Cloud Operations Engineer, Actimize

At NICE we don t limit our challenges We challenge our limits Always We re ambitious We re game changers And we play to win We set the highest standards and execute beyond them And if you re like us we can offer you the ultimate career opportunity that will light a fire within you So what s the role all aboutWe are looking for talented and motivated professionals interested in delivering the latest in Application Operations SaaS using AWS in a culture that encourages autonomous productive teams You are Someone who loves learning how to configure backend systems and infrastructure that will help us build our global SaaS platform You have a comprehensive understanding of Amazon AWS platform and know how to light and put fires out You are an engineer with confidence in his her skill set who is not afraid to look under the hood and break stuff to make stuff If yes then come be a part of Nice Customer Services a team of software engineers re-inventing Application Operations This position is for Pune development center How will you make an impactYou will get to team up with highly talented and highly motivated engineers and architects using the latest in AWS working on cutting edge technology As a part of this team you will be working in a fast-paced environment deploying monitoring automating supporting a highly scalable real-time critical platform s impacting millions of individuals Billions of dollars Have you got what it takes Implementing and configuring new Application Setup new environments deploying solutions Building proactive Monitoring alerting service Automation using ansible python Perl scripting Setup securing new Application instances Change management Building deployment and rollback plans and procedures Creating and maintaining knowledge base for various technical resolutions Create and setup deployment scripts for different environments i e Test properties vs Prod properties Configure and optimize instances and web servers for optimal performance ex adjusting default connection limits adjusting request queuing thresholds AWS troubleshooting support Support Architect and Implement alongside Technical Operations teams to meet our customers individual needs for their infrastructure application deployments Work on critical highly complex customer problems that will span multiple AWS services dealing daily with high severity incidents Help build and improve customer operations through scripts to automate and deploy AWS resources seamlessly with as little manual intervention as possible Collaborate and help build utilities and tools for internal use that enable you and your fellow Engineers to operate safely at high speed wide scale Drive customer communication during critical events Provide on-call off hour support and flexible to work in 24 7 shift environment You will have an advantage if you also have 4 to 7 years of relevant experience Excellent hands-on experience in managing Application Support 3 tier 2 tier apps Strong problem solving analytical and communication skills Exposure in handling complex application performance issues Exposure to APM tools like AppDynamics Dynatrace Excellent skills on managing containerized cloud-based application with exposure to various cloud services EC2 S3 IAM ELB VPC VPN Good experience in a DevOps environment Operations team Infrastructure Operations team Excellent Troubleshooting skills OS level knowledge Windows or Linux Database skills SQL Oracle or Postgres Casandra Application Server skills on any of Middleware technologies e g - Tomcat WebLogic WebSphere Ability to identify the underlying root cause of performance issues mitigate bottlenecks Good understanding on Networking Load balancers Good communication both written and verbal Exposure to scripting language Ansible Perl Python Ruby Shell script Powershell etc Experience in working with tools like OpsGenie Nagios Rundeck Cloud Application level Security experience experience in Banking Financial domain Has worked in an Agile Sprint development model What s in it for youJoin an ever-growing market disrupting global company where the teams - comprised of the best of the best - work in a fast-paced collaborative and creative environment As the market leader every day at NICE is a chance to learn and grow and there are endless internal career opportunities across multiple roles disciplines domains and locations If you are passionate innovative and excited to constantly raise the bar you may just be our next NICEr Enjoy NICE-FLEX At NICE we work according to the NICE-FLEX hybrid model which enables maximum flexibility 2 days working from the office and 3 days of remote work each week Naturally office days focus on face-to-face meetings where teamwork and collaborative thinking generate innovation new ideas and a vibrant interactive atmosphere Requisition ID 5221 Reporting into Tech Manager Role Type Individual ContributorAbout NICENICE Ltd NASDAQ NICE software products are used by 25 000 global businesses including 85 of the Fortune 100 corporations to deliver extraordinary customer experiences fight financial crime and ensure public safety Every day NICE software manages more than 120 million customer interactions and monitors 3 billion financial transactions Known as an innovation powerhouse that excels in AI cloud and digital NICE is consistently recognized as the market leader in its domains with over 8 500 employees across 30 countries NICE is proud to be an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color religion national origin age sex marital status ancestry neurotype physical or mental disability veteran status gender identity sexual orientation or any other category protected by law