Principal Consultant, Power BI Support Analyst

Job Description Ready to build the future with AI At Genpact, we don't just keep up with technology-we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.Inviting applications for the role of Principal Consultant, Power BI Support Analyst In this role, you will be responsible for coding, testing and delivering high quality deliverables, and should be willing to learn new technologies. Responsibilities: .Provide L1/L2 support for SAP Business Objects (BO) reports, dashboards, universes, and schedules. .Troubleshoot issues related to report execution, scheduling, and distribution. .Monitor BO servers and job schedules to ensure timely data delivery. .Handle user access requests, incidents, and service tickets within defined SLAs. .Collaborate with business teams to analyze and resolve reporting/data issues. .Coordinate with backend/ETL/database teams for data-related troubleshooting. .Maintain support documentation and knowledge base for recurring issues. .Suggest improvements for system stability, performance, and process efficiency. Qualifications we seek in you Minimum Qualifications .BE/B Tech/MCA .Excellent written and verbal communication skillsPreferred Qualifications/ Skills .Hands-on experience with SAP Business Objects (Web Intelligence, Crystal Reports, Universe Design, CMC). .Strong understanding of report scheduling, publication, and distribution. .Basic knowledge of SQL for debugging report queries and data validation. .Knowledge of BO administration tasks (security, user/group management). .Familiarity with incident/change/problem management in a support environment. .Strong knowledge of Power BI (reports, dashboards, data models, DAX, Power Query). .Experience with support projects (incident management, ticketing systems, SLAs). .Basic knowledge of SQL for troubleshooting data issues. .Understanding of data modeling and ETL concepts. .Good analytical and communication skills to interact with business users. .Experience in Autosys and monitoring or reporting support tasks. .Provide L1/L2 support for Power BI dashboards, reports, and datasets. .Troubleshoot and resolve data refresh issues, access errors, and performance concerns. .Handle user queries, access requests, and incident tickets related to Power BI. .Monitor scheduled report refreshes and ensure timely delivery of data. .Collaborate with business users to understand and resolve reporting issues. .Work closely with data engineers/ETL teams to fix backend data discrepancies. .Maintain documentation of issues, solutions, and support processes. .Identify recurring issues and suggest process or system improvements. Why join Genpact . Lead AI-first transformation - Build and scale AI solutions that redefine industries . Make an impact - Drive change for global enterprises and solve business challenges that matter . Accelerate your career-Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills . Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace . Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build . Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let's build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.