Circle In Charge

Job Description

Monitor the boarding gates, check-in counters and baggage reclaim Visual Docking Guidance System (VDGS) and Gate Operating System (GOS) at DIAL through Closed Circuit Television, make manual / automated announcements and coordinate with concerned teams to take corrective action for removing congestion in the terminal as per the requirement of Airlines/ Operations.

To supervise the performance of outsourced agencies and pilot consumer interactions for smart meter installation and related activities

ORGANISATION CHART

KEY ACCOUNTABILITIES

Accountabilities

Key Performance Indicators

1. Ensure performance, phase, SOPs are met by outsourced agencies in their identified areas of operations

2. Conduct quality checks for various processes such as consumer surveys, consumer indexing, meter installation, operations and maintenance those carried out by outsourced agencies

3. Steer consumer interactions and enable quick resolutions of issues / grievances

- 1. Go-Live of Smart Meters as per timeline
- 2. Quality Checks

KEY ACCOUNTABILITIES - Additional Details

EXTERNAL INTERACTIONS

External -Roles you need to interact with outside the organization to enable success in your day to day work

Outsourced agencies, consumers

INTERNAL INTERACTIONS

Internal -Roles you need to interact with inside the organization to enable success in your day to day work

Zonal Heads, Technicians, Stores Team

FINANCIAL DIMENSIONS

N/A

OTHER DIMENSIONS

N/A

EDUCATION QUALIFICATIONS

- B. Tech / Diploma (Electrical)

RELEVANT EXPERIENCE

- 7 to 10 years of relevant experience in construction / power distribution / meter installation

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